Utility Billing Program Technician

The City of Gresham is accepting applications for the role of Utility Billing Program Technician
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This position is part of the Financial Operations team within Budget & Finance and plays an important role in keeping Utility Billing processes accurate and on schedule. Program Technicians work with billing, meter-read, account, service, meter, location, and system information; complete technical billing processes; research and resolve issues; assist customers with complex or escalated billing and account concerns; and provide technical support to Utility Billing staff.

First review of resumes for consideration and interview will take place on Monday, November 2nd, 2026. To be considered in the first round of review please have your application in no later than midnight, November 1st.

We’re looking for someone who enjoys detailed work, is comfortable learning and working across multiple systems, and takes pride in following issues through to resolution. Strong candidates will be organized, dependable, curious, and able to balance recurring deadlines with unexpected work that requires research and judgment.

This position works under the direction of the Utility Billing Supervisor and regularly works with Utility Billing staff, other City departments, outside utility partners, and customers.

Work hours for this full-time position will be Monday through Friday and vary between the hours of 7:00 a.m. to 5:00 p.m.

Regular on-site presence at Gresham City Hall (1333 NW Eastman Parkway) is required to support customer-facing operations and staffing coverage. Hybrid work may be available when operational and coverage needs allow.

As Oregon's fourth-largest city, Gresham is a welcoming community of hard-working people where tradition and heritage meet innovation and opportunity. Gresham is a dynamic and rapidly growing city where families and businesses have a mutual desire and drive to thrive. City of Gresham employees care deeply about the community they serve and go 'one step beyond' to deliver services in collaborative, inventive, practical, and nimble ways.

Our work is challenging, fast-paced and rewarding.

We believe that to deliver the highest level of service to all Gresham community members, it is crucial we employ a diverse workforce, foster an inclusive working environment, and ensure our policies and systems result in equitable outcomes. The City seeks candidates who will support these values by continuously incorporating equity in their daily work and actively contributing to a workplace culture that respects unique viewpoints, life experiences and cultural perspectives.

Come build the future with us.

The Utility Billing Program Technician performs technical and administrative work that supports accurate and timely utility billing. The position handles recurring billing and meter-read processes, establishes and maintains the account, service, meter, and location records that support billing, researches and resolves billing and usage issues, responds directly to customers on complex or escalated account matters, and serves as a technical resource for Utility Billing staff.

The work includes both scheduled processes and problem-solving. Some responsibilities follow established billing timelines, while others require researching an unexpected result, comparing information across systems, coordinating with another work group, or determining the appropriate next step.

• Billing Cycle & Meter Read Processing
  • Complete recurring billing-cycle and meter-read activities, review consumption and billing information, address read-related issues, and follow through on corrections needed to keep bill production accurate and on schedule.
• Account, Service, Meter & Location Setup and Maintenance
  • Establish and maintain the account, service, meter, and location information that utility billing relies on. Process new and changed services, meter installations and replacements, location and address changes, and other system updates that affect how a property or customer is set up and billed. Coordinate with other departments and utility partners when updates are needed.
• Billing & Usage Review, Adjustments and Exception Resolution
  • Review billing, usage, and account activity to identify errors, unusual conditions, adjustment needs, unbilled activity, and other exceptions. Use account history, reports, system information, and supporting documentation to determine what happened and what action is needed.
• Technical Support, Customer…