Qualified Success Architect, Internal Enablement

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Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The

• Own the new hire onboarding program for new Qualified Success Architects (QSAs) — serving as their primary point of contact, checking in regularly, coordinating system access, and following up with IT to keep onboarding moving
• Drive new hires toward QSA certification, tracking progress and proactively pushing pace when things stall
• Coordinate and host CS 5-star Enablement — our biweekly live training sessions for the CS/QSA team — partnering with Product and subject matter experts to ensure content is ready and relevant
• Keep our internal knowledge base (Guru) current, including managing knowledge agents
• Support larger enablement projects and initiatives alongside the Manager of CS Enablement
• Build strong product knowledge across the Qualified platform so you can serve as a trusted resource the broader CS/QSA team leans on

• 5-10 years of Mid Market/Enterprise software experience
• Prior experience in customer success, account management, or a similar customer-facing SaaS role — experience with Qualified's platform is a strong plus
• Experience coaching or teaching colleagues — whether as a team lead, informal mentor, or similar role
• Strong organizational skills and comfort managing multiple onboarding timelines and projects at once
• Excellent written and verbal communication skills
• Experience with (or aptitude for) knowledge management tools like Guru, Notion, or similar platforms
• Comfort working cross-functionally with Product and subject matter experts to keep training content current
• Deep curiosity about the product — you enjoy going deep on how things work
• Must be willing to work in a fast-paced startup environment with multiple roles
• Passion for setting up new team members for long-term success

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

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