Service Advisor

Description

Gresham, OR | Toyota | Lexus | Japanese brand | 2+ years experience required | Dealership experience preferred | High volume | Fixed ops | Pacific Northwest | Portland metro | Veterans encouraged to apply | $40,000 - $120,000+ OTE

• You're an experienced service advisor with 2+ years in a dealership service environment -- you manage a high repair order workload without losing accuracy, communication quality, or your composure with guests
• You earn guest trust through honest recommendations, clear communication, and consistent follow-through -- guests leave your lane feeling informed and well cared for, not processed
• You're ready to bring your dealership experience to a high-volume Pacific Northwest Toyota store where your ability to manage volume and deliver a genuine guest experience translates directly into strong and consistent earnings

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea:
do right by people, every time.

Gresham Toyota serves a loyal, community-oriented Toyota ownership base in the greater Portland metro's east side. Toyota guests return at a high rate -- they're consistent, scheduled, and attentive to the quality of their service experience. The advisor who manages their workload well, communicates clearly, and follows through without fail builds a book of returning guests that drives steady, compounding earnings over time.

• Manage a high-volume repair order workload with accuracy and professionalism -- writing ROs clearly, tracking progress across multiple active vehicles simultaneously, and communicating status to guests proactively
• Serve as the primary point of contact for guests throughout the service process -- from write-up through vehicle return -- ensuring every interaction reflects genuine care and honest communication
• Translate technical repair findings into clear, confident guest communication -- presenting recommendations honestly and obtaining authorization accurately
• Build precise estimates and commit to realistic timelines -- then follow through on every commitment made
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance
• Maintain accurate DMS records and uphold all documentation and compliance standards

• 2+ years of service advisor experience -- required. Dealership service advisor experience strongly preferred
• Toyota or Lexus experience a meaningful plus -- familiarity with Toyota service processes, TMS programs, and the brand's high-retention ownership base is an advantage from day one
• Proven ability to manage a high repair order workload with accuracy and composure -- volume is real here and the advisor who thrives in it earns accordingly
• Strong customer service instincts -- you communicate clearly, follow through without gaps, and earn guest trust through consistency rather than personality alone
• Organized and detail-oriented -- accurate estimates, complete documentation, and on-time delivery are non-negotiable
• Comfortable with DMS platforms -- Reynolds & Reynolds or CDK experience preferred
• Valid driver's license with a clean driving record

• OTE of $40,000 - $120,000+/yr
• Paid Toyota manufacturer and product training
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard
• Employee vehicle purchase and service discounts

• Toyota's ownership base has one of the highest service retention rates in the industry -- Gresham's loyal, community-oriented guests return on schedule and build relationships with the advisors who take care of them consistently
• High volume with high retention is the right combination for an advisor who wants to build a strong book of returning guests -- the earnings potential at $120,000+ reflects what the right advisor can build here over time
• Gresham's position on Portland's east side puts this store at the center of a growing, working community where trust and follow-through carry real weight -- the advisor who earns that trust keeps it for…