Financial Center Representative; Oregon Float

As a Financial Center Representative Float (FCR), you support Riverview Bank's branch network by providing consistent, professional client service and reliable operational support wherever coverage is needed. This role requires flexibility, accuracy, strong communication, and the ability to quickly adapt to different branch teams, workflows, and client needs.

In this role, you process deposits, withdrawals, payments, account requests, and other financial transactions with accuracy and care. You help clients feel welcomed and supported while maintaining cash-handling, security, confidentiality, and compliance standards.

Beyond transactions, you help clients achieve their financial goals through personalized guidance, trusted advice, and exceptional service. In this relationship-focused role, you represent Riverview Bank's mission, vision, and values in every interaction while fostering a welcoming, professional environment built on integrity, community, and excellent client care.

As the role progresses, responsibilities expand through greater independence, operational complexity, relationship-building, digital banking support, and the ability to serve as a resource to branch teams across multiple locations.

This role is essential to maintain consistent client service, operational accuracy, and branch support across Riverview's financial center network. As a Financial Center Representative Float, you help ensure clients receive dependable service and branch teams have reliable support when coverage needs arise.

By moving between locations, you bring flexibility, consistency, and stability to teams by changing staffing needs, client volumes, and operational priorities. Your ability to quickly adapt, follow procedures, and deliver a strong client experience helps protect the trust clients place in Riverview.

This position also supports relationship growth by helping clients feel welcomed, heard, and connected to solutions that support their financial goals. The role strengthens branch performance, reinforces operational standards, and contributes directly to the client-centered culture Riverview is building across its financial centers.

Core

Purpose:

Provide consistent service and routine operational support across multiple branches.

• Deliver welcoming, professional service across assigned branches, resolving standard inquiries and escalating non-routine issues to leadership.

• Support routine banking transactions while maintaining accuracy, confidentiality, and compliance with bank policies and regulations.

• Engage clients to understand basic needs and refer them to appropriate banking products and services.

• Open consumer new accounts and assist with digital banking enrollment and troubleshooting.

• Adapt quickly to different branch workflows, staffing levels, and client volumes, integrating into teams with minimal direction.

• Maintain a balanced cash drawer, follow security procedures, and remain alert to suspicious activity.

• Prepare required reports and forms accurately and support operational needs, including vault responsibilities after meeting experience and accuracy requirements.

• Demonstrate curiosity and adaptability in using digital tools and AI to enhance work quality and client experience.

• 0-6 months of client service experience, preferably including cash handling

• Retail banking experience preferred

• Combination of work experience and education accepted

• Strong client service background helpful

• Ability to adapt quickly to different branch environments and workflows

• Comfort working in unfamiliar settings with minimal direction

High school diploma or general education degree (GED)