Community Health Worker

Responsibilities

• Helping patients and their families navigate and access community services and other resources (SDOH) while creating a welcoming and safe environment.
• Supporting OHP patients in initially engaging in care and staying enrolled in insurance coverage.
• Supporting providers and the Care Management Team (PCP, RN, MA, and BHC) in delivering whole-person care through an integrated care management (CCM) approach and community outreach.
• Connecting with the community as a local liaison and patient advocate.
• Responsible for establishing trusting relationships with patients and their families while providing general support and encouragement and creating a welcoming and safe environment.
• Providing initial outreach and engaging patients in their care plan goals specific to Social Determinants of Health (SDOH) via ongoing follow-up and support.
• Providing ongoing follow-up, basic motivational interviewing, and goal setting around identified SDOH needs with patients and their families.
• Participating in an integrated team to support chronic care management and behavioral health needs.
• Participating as an active member of the patient’s care team in coordinating services and developing care plans.
• Conducting outreach efforts for newly assigned patients and patients losing insurance coverage to help patients stay covered on OHP and establish care at Orchid.
• Being knowledgeable about community resources appropriate to the needs of patients/families.
• Providing resources and referrals to community agencies and following up to support successful connections are established.
• Building and maintaining relationships with community organizations and partners.
• Serving as a community engagement and community organizer.
• Following up on all CHW referrals and documenting all patient contact in the EHR.
• Recording work performed in the EHR via cases and encounter notes no later than 24 hours after patient contact.
• Exhibiting excellent working relations with patients, visitors, staff, and community partners, effectively carrying out Orchid’s mission.
• Attending regular staff meetings, training(s), and other meetings as requested.
• Performing other duties as assigned.

• Education:
  
  Minimum of high school diploma or GED; higher education preferred.
• Understanding of rural communities served, preference via lived experience.
• One (1) year of relevant experience working with underserved populations with medical and social needs in a social service and/or community-based setting.
• Basic computer skills, preference with EHR.
• Ability to initiate and maintain positive working relationships with patients, staff, and other organizations.
• Good communication skills, such as listening well, and using language appropriately.
• Ability and willingness to provide emotional support, encouragement, and motivation to patients.

• Experience working in medical settings and interacting collaboratively with healthcare teams preferred.
• Preferred:
  Certification as Traditional Healthcare Worker (THW) or Community Health Worker (CHW); however, Orchid will compensate for necessary job related training upon employment.

• $20.50 – $23.25/hour depending on experience and skills ($1.00/hour increase at 120 days).

• Medical, Dental, & Vision – Orchid pays monthly premiums at 100% for team members and at least 50% for their dependents for base medical and dental plans.
• $1,000/year Wellness Benefit – for things that make you happy!
• 401(k) with a company match and financial planning and wellness resources available at no cost.
• A Continuing Education / Continuing Medical Education budget for all team members.
• An Employee Assistance Program (EAP) that provides mental health support, financial planning, and lifestyle…