Retail Communications Manager, Translation and Localization

Ready for a career glow up? As Retail Communications Manager, Translation and Localization, you’ll lead the development and delivery of accurate, inclusive, and contextually relevant Spanish-language content for Sephora’s retail organization. The work you do will impact beauty, as you help ensure store teams receive clear, consistent, and culturally relevant information that supports seamless execution and an exceptional client experience. You’ll be part of the Retail Communications team, which supports more than 650 Sephora stores, 1,000 Sephora at Kohl’s locations, retail leadership, brand partners, and Asset Protection.

You’ll collaborate with partners who are equally passionate about delivering the right information at the right time, while establishing translation standards, managing workflows, and preserving Sephora’s business intent and store-centered voice across languages.

• Manage end-to-end Spanish translation and localization across the department using translation technology for key deliverables, including policies, guidelines, communications, eLearnings, PDFs, videos, and audio.
• Translate, edit, proofread, and adapt content into Spanish while preserving business intent, tone, terminology, clarity, and cultural and contextual relevance.
• Establish and maintain quality-assurance practices for Spanish-language content, including version control, accessibility, and publishing accuracy.
• Monitor published Spanish-language content and coordinate corrections, updates, or retirement when source content changes.
• Identify and implement improvements to translation processes, tools, and workflows to increase speed, consistency, and quality.
• Maintain and consistently apply translation glossaries, style guides, and terminology standards for Spanish-language content.
• Manage translation request prioritization by evaluating content readiness, business priority, timing, effort, audience impact, and localization risks.

• Collaborate across the organization, including with Retail Communications, Instructional Design, Retail Training, HR, Legal, and subject-matter experts, to confirm business intent, resolve source-content questions, and validate specialized terminology.
• Partner with the Retail Communications and Design teams to ensure translated materials follow established content, brand, design, and store-voice standards.
• Provide translation and localization expertise to cross-functional partners, identifying risks and recommending solutions when content cannot be translated directly without affecting clarity, meaning, or audience relevance.

• Embrace a continuous improvement mindset, driving excellence across communications responsibilities.
• Continually evaluate, lead, and participate in improvements to Retail Communications processes and tools to ensure they remain effective and relevant.
• Travel to Sephora stores as needed to monitor project progress and adoption, gather feedback and insights, and develop new or improved procedures.
• Support and own special projects, leveraging your expertise to ensure successful execution and alignment with broader business goals.

• Create and execute comprehensive and compelling communication strategies for stores and retail leadership, supporting clarity and alignment across the business.
• Provide expert guidance on messaging, timing, methods, and communication vehicles to maximize impact.
• Serve as a gatekeeper by evaluating communication requests across departments to ensure they are necessary and aligned with organizational priorities.

• Four or more years of professional translation and…