Manager Field Operations - Gresham

** Manager, Power Delivery Operations/6790
** Grade 9/EX
** M2 – Manager
**** Career Level Summary
*** Manages professional employees and/or supervisors
* Is accountable for the performance and results of a team
* Adapts departmental plans and priorities to address resource and operational challenges
* Decisions are guided by policies, resources and business plan; receives moderate guidance from manager
* Provides subject matter guidance to employees, colleagues and/or customers
*
* Key Responsibilities:

**** Field Staff Management
** Leads a team of field operations employees—either line, meter, or substation crews—including both union-represented and non-represented staff. Responsible for overseeing the safe, timely, and efficient execution of construction, maintenance, operations, and emergency restoration work on the electric transmission and distribution system within the assigned region.

Provides technical leadership to the team, ensuring work aligns with company standards, procedures, and performance goals. Coordinates activities across the operations center to maintain alignment, communicating priorities, emerging issues, and urgent tasks from the Senior Manager and ensuring timely follow-through. Actively identifies and resolves operational issues and ensures all procedures and practices are up to date, effective, and fit for purpose.
** Safety
* * Ensures that management and union field leadership are held accountable for maintaining safety as a crew priority; continually promotes safe working methods, practices and procedures; ensures crews are taking appropriate measures to protect the environment and the public. Collaborates with the Safety team as a partner to understand new ways of decreasing risk to the employees, customers, bystanders and the company
** Labor-Management Relations
** Administers Collective Bargaining Agreement (CBA); supports engagement with the union and Labor Relations; partners with local union leadership and Labor Relations to develop a healthy working relationship, build a collaborative environment and deal with employee issues.
** Plan, Direct and Control Operations
** Oversees key functions of field operations within the assigned operations center and its service territory. Develops staffing plans, work schedules, and budgets to ensure the right resources and programs are in place to support effective power delivery operations and maintenance. Optimizes resource allocation across the region and determines when supplemental crews or contractors are needed for planned work or emergencies.

Provides strategic direction to supervisors and union field leadership in executing work plans and achieving performance goals. Develops and tracks both short- and long-term plans, using performance metrics to monitor crew and contractor productivity. Communicates key scorecard items and ensures action is taken.

Participates in annual storm preparedness planning and leads restoration efforts during outages. Makes decisions on major restoration methods and oversees their implementation; serves as duty manager during assigned weeks. Ensures strong communication systems are in place so that all personnel are aligned with and support the company’s strategic direction.
** Internal Collaboration
** Leads efforts to provide consistency across the operation center and departments; represents the operation center at required meetings affecting power delivery operations and in developing strategy and ensuring alignment with other regions. Leads operation center territory efforts to improve quality of construction and work practices that enhance reliability. Works cooperatively with other departments to integrate resources and facilities where appropriate.

Drives process improvement initiatives: interfaces with the scheduling and planning function  assisting them to schedule more fully and enforcing expectations.
** C
* ***** ustomer
* * Relations
* * Ensures that supervisors and union field leadership are held accountable for customer satisfaction; represents the organization in key stakeholder and customer outreach activities; addresses escalated customer complaints; responds to customer complaints and…