Multi-Unit Team Leader

Join to apply for the Multi-Unit Team Leader role at H&R Block
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Our Company
At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

Joining us as a Multi-Unit Team Leader
, you’ll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you’ll provide leadership to the customer-centric teams in the offices you manage to accelerate their seasonal tax business.

• Lead front-line management and development of associates to deliver an outstanding client experience and achieve office growth objectives for three tax offices.
• Start a flexible part-time schedule in the fall to prepare for the busy tax season; transition to full-time from January to April, including evening and weekend hours as needed.
• Work in-person at multiple offices and travel between offices as required.
• Manage office staffing, operations, and logistics with support from Associate Team Leaders.
• Partner with the District General Manager to create and implement office growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office positions.
• Conduct timely performance reviews and collaborate with the Associate Relations Center to resolve issues and address performance concerns.
• Build an engaging, high-performing team environment across all offices through training and coaching.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• People management experience with the ability to grow and develop associates.
• Proven ability to execute growth plans and foster a growth-oriented culture.
• Strong decision-making and judgment skills; ability to thrive in a fast-paced environment with minimal supervision.
• Excellent interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency in MS Office.
• Bachelor’s degree in a related field, or a high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

At H&R Block, we invest in our people by supporting their total well-being. Our benefits help associates address health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available for you and your family.
• Various discounts on everyday items and services.
• Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (where eligible).
• Details at

H&R Block is committed to building a connected culture where trust, care, and connections help everyone feel safe bringing their authentic self to work and belonging to a larger team. You will be part of an exceptional work environment recognized on Best Companies lists and surrounded by colleagues who support each other s growth.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

Location:

Tigard, OR