Veterinary Hospital Manager

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At Pet Vet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets. We deliver the Ultimate Care Experience — every pet, every client, every time
. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide
, we offer local autonomy with national support, career mobility and development opportunities, and a collaborative, inclusive environment where your wellbeing comes first.

Columbia Equine Hospital in Gresham, OR is seeking a full-time Hospital Manager to join our dedicated and experienced team. We are a well-established equine veterinary hospital that offers both ambulatory and outpatient care as well as hospitalization and referral surgery. We strive to maintain a positive culture and work‑life balance is important to us. We provide high‑quality, compassionate care to our equine patients and value our team and clients.

Location:

Gresham, OR

• Supervises the staff within all hospital support departments; achieves and maintains all labor goals.
• Hires and trains office and technical clinic support staff; responsible for new hire paperwork.
• Orients and trains new clinic staff to the hospital and duties.
• Reviews work performance of direct reports, constructively delivers feedback, resolves personnel issues, and discusses with the Regional Manager weekly.
• Conducts timely performance appraisals.
• Documents and reports accidents; files appropriate reports.
• Writes policies/procedures relating to all technical aspects of the hospital and presents for approval.
• Manages schedules for technical and administrative staff and coordinates the DVM.
• Monitors Workforce Management for missed punches and management of overtime hours daily.
• Administers the daily operations.
• Works with the Pet Vet Care Centers support team to ensure compliance with all administrative responsibilities.
• Monitors budgets, purchases equipment and supplies, and oversees the maintenance of the facility.
• Responsible for submitting contract veterinarian invoices, submitting all local vendor invoices, ensuring invoice accuracy, and obtaining w9’s from local vendors.
• Assists in resolving issues with pet owners where appropriate.
• Reviews revenue, labor, and employee issues with the Pet Vet leadership on a weekly conference call; achieves goals set in each area.
• Responsible for all local accounting functions; ensures daily financial information is accurate.
• Oversees the management of the inventory and ensures proper documentation and systems are in place.
• May establish and oversee billing practices; reviews and maintains the accuracy of billing and oversees charge capturing.
• May be responsible for contracts or negotiations with insurance providers.
• Maintains compliance of current licensure and the display of the same, keeping DVM licenses updated.
• Performs other duties and responsibilities as assigned by the Manager.
• Oversees management and maintenance of facility and vehicles in accordance with applicable policies.

• Bachelor’s degree in business, health science, or related field strongly preferred.
• At a minimum, five years of direct office management experience, including at least two years of supervisory experience.
• May consider an equivalent combination of education, certification, training, and/or experience.
• Ability to provide customer service in a courteous, prompt, and efficient manner.
• Computer proficiency in using Microsoft Office products (Word, Outlook, Excel) and applicable organization‑specific software.
• Establish and maintain productive and cooperative working relationships.
• Active time management and organizational skills to complete work promptly.
• Excellent communication skills both orally and in writing.
• Must be flexible with scheduling and able to work some weekends and holidays.
• Ability to work with or around sick animals, potentially hazardous…