Assistant Manager,Operations Command Center Job Gresham area,Oregon USA,Management

The Assistant Manager, Operations Command Center is responsible for the daily operations of Tri Met's Operations Command Center (OCC), including dispatch of fixed-route bus operations and control of the MAX light rail system. The Assistant Manager is tasked to develop, coordinate, and implement operational plans and daily OCC activities for normal, degraded, and emergency service. They are responsible for performance management of Rail Controllers and Bus Dispatchers.

The Assistant Manager manages a union workforce and resolves associated labor relations issues. They are accountable for ensuring that rules, procedures, and instructions are followed. Investigates safety and performance issues in order to identify and enact mitigations.

This role requires being onsite five (5) days per week.

Shift: Primarily graveyard; schedule subject to change based on operational needs, including nights, weekends, and holidays.

Ensure a commitment to safety and regulatory compliance through effective leadership, training, role modeling and implementing practices that demonstrate safety is a fundamental value and a priority in all aspects of work.

Serve as a good steward of Tri Met by regularly utilizing our transit system to maintain a strong and current understanding of customers’ experiences and of Tri Met’s product and service offerings.

Provide direct supervision and effective leadership of Rail Controllers, Bus Dispatchers, Field Operations Supervisors, Rail Operators, and/or Bus Operators. Responsible for performance management of staff and any associated employee or labor relations issues, including training and development, coaching, mentoring, corrective actions, work improvement plans or disciplinary action, and terminations. Ensure all staff certifications are current. Includes managing Dispatcher and Controller role rotation in the OCC between managing radio air, supporting roles, training, and other duties intended to build employee skills.

Develop a work environment that is respectful and in full partnership with members and officers of the ATU. Ensure consistent application of policies, procedures and labor agreement throughout the workforce.

During incidents and service delays: responsible to ensure that Dispatcher and Controller responsibilities are adequately aligned to resolve the issue in a timely manner. Responsible for communicating regarding the incident to internal Tri Met personnel (for example: PIO, CS, Directors, Executives) using email templates or other supported technologies. Responsible for ensuring that applicable SOPs and policies are followed and that operational safety is maintained.

Provide leadership in emergency situations. Responsible for coordinating service adjustments and to act as first responders in the field or to the base facility in the event of accidents or service emergencies, service disruptions, inclement weather, natural disasters and special events.

Acts as the point of contact in the OCC during incidents so the Dispatcher(s) and Controller(s) can focus on service recovery with on-scene incident commander. Responsible for identifying and implementing corrective action plans to mitigate future incidents. Provide Dispatchers and Controllers with feedback after the incident regarding their performance, both positive and/or constructive. Supports an OCC culture that prioritizes safety, improves the customer experience, and responds with a sense of urgency during service disruptions.

Maintain Bus Dispatcher and Rail Controller competency. Ensure collaboration between OCC and other departments in order to develop and implement operational strategies and respond to accidents or emergencies, service disruptions, inclement weather, natural disasters, and special events. Ensure an effective and positive working relationship with the Maintenance division to ensure essential and timely responses including up to date situational awareness during events

Adhere to a 24X7 rotational responsibility to maintain a management presence in the OCC. Responsible for deploying and directing field supervisory personnel and other resources as needed to recover, restore and maintain customer service. Support Tri Met's incident commander, during major special event service and during a major emergency or natural disaster.

Assist in development and maintenance of programs for OCC technical systems, including bus dispatch, rail control, CCTV, radio, telephone, paging, and mobile computing systems. Support managing…