Spa Supervisor

Love What You Do, Every Day.

Picture this:
Going to work and stepping into 1,800 acres of natural beauty amid the rolling hills and rugged high desert of Central Oregon. Each day, you are surrounded by panoramic views of the Cascade Peaks while working alongside a passionate hospitality team dedicated to creating extraordinary guest experiences.

The views are pretty incredible. So are the people who work here. Our team is the heart and soul of Brasada Ranch, and we know our people are instrumental to our success. That is why Brasada Ranch offers competitive pay, staff perks, and a culture that encourages fulfillment at work and in life, including:

• Medical, Dental and Vision company-sponsored benefit package available to full-time employees
• 401(k) with company match
• Tuition reimbursement program
• Free golf privileges
• Seasonal Family Pass to the Athletic Center
• Employee discounts at all restaurants, spa services and retail
• One complimentary trail ride with Brasada Trails

Team members also enjoy company-wide celebrations, including end-of-season and holiday events, along with other recognition opportunities throughout the year.

The Spa Supervisor is an hourly operational leadership position that supports the Spa Manager in the consistent day-to-day execution of Spa Brasada. The position provides visible shift leadership, coordinates guest and team flow, supports reception and spa‑attendant functions, and helps keep the facility, systems and service standards ready throughout the operating day.

The Spa Supervisor works within standards, schedules and approval levels established by the Spa Manager. The Supervisor partners with the Lead Massage Therapist on provider communication and treatment‑team standards while retaining primary responsibility for front‑of‑house coordination, operational readiness and shift execution.

• Provide real-time shift direction, task assignment, coaching and operational follow-through for Spa team members.
• Review and prepare timekeeping and payroll information for final review and approval by the Spa Manager.
• Make routine schedule adjustments and coordinate same-day coverage while on duty and within approved staffing parameters. The Supervisor is not expected to monitor or respond to work calls, texts or scheduling matters while off the clock.
• Participate in interviews and provide documented performance feedback and recommendations to the Spa Manager.
• Participate in fact gathering and discussions related to attendance, conduct or performance concerns. Execution and issuance of formal corrective action documentation remain management duties.
• The Spa Manager retains final authority for payroll and overtime approval, formal corrective action, performance evaluations, hiring and termination decisions, compensation or status changes, budget commitments and policy changes.

• Properly open and close the Spa each day according to Standard Operating Procedures and verify that all operating areas are guest-ready.
• Serve as the on‑shift operational lead when assigned, coordinating front desk, attendant and provider flow against the approved daily schedule.
• Accurately book, change and cancel appointments; manage the waitlist; and support confirmation calls, intake preparation and next‑day readiness in Booker.
• Check guests in and out, process POS transactions and follow cash‑handling and daily‑accounting procedures.
• While on duty, monitor the daily schedule and staffing plan, identify coverage or room‑assignment issues, make routine schedule adjustments and coordinate same‑day coverage within approved staffing parameters; elevate unresolved gaps or needs requiring overtime approval to the Spa Manager.
• Support…