Dir, Field Business Process Consulting

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

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Position Summary :
The Dir, Business Process Consulting is a senior leader within CDK's Consulting organization, responsible for leading a high-performing team of consulting professionals while driving revenue growth, operational performance, customer outcomes, and associate development. This role has significant responsibility for the performance of the Consulting business, including revenue attainment, profitability, productivity, delivery quality, customer satisfaction, talent development, and execution of strategic growth initiatives.

The ideal candidate is an experienced consulting leader who combines strong business and financial acumen with exceptional people leadership. This individual will be comfortable operating at both the strategic and tactical levels - developing the organization and identifying growth opportunities while maintaining strong discipline around execution and results.

• Own and drive performance against Consulting revenue, margin, productivity, and operational targets.
• Maintain strong visibility into business performance, capacity, utilization, pipeline, and delivery forecasts.
• Identify risks and opportunities early and develop actionable plans to address them.
• Partner with Finance, Sales, Professional Services, Product, and other CDK organizations to achieve business objectives.
• Identify opportunities to expand Consulting revenue through new services, customer relationships, and cross-functional initiatives.

• Ensure consistent, high-quality consulting delivery across customers and engagements.
• Establish expectations and accountability for customer outcomes, delivery excellence, and measurable business impact.
• Build trusted relationships with key customers and executive stakeholders.
• Support leaders and consultants in navigating complex customer engagements and escalations.
• Maintain a strong customer-first culture with a focus on measurable value and long-term relationships.

• Lead, coach, and develop Consulting managers and consulting professionals.
• Build a culture of accountability, collaboration, continuous improvement, and high performance.
• Establish clear performance expectations and ensure leaders actively manage productivity, development, and results.
• Develop future leaders and create meaningful succession and career-development opportunities.
• Attract, retain, and develop high-performing consulting talent.

• Partner with Sales and other CDK teams to identify and develop new Consulting opportunities.
• Help evolve Consulting offerings based on customer needs, market trends, and CDK strategic priorities.
• Support the development, launch, and scaling of new consulting services and recurring-revenue opportunities.
• Encourage consultants to identify opportunities across the broader CDK portfolio and create meaningful referrals and expansion opportunities.
• Translate strategic priorities into clear operating plans and measurable execution.

• Drive disciplined management of billable productivity, resource utilization, capacity, scheduling, and delivery.
• Use data and performance metrics to identify trends and improve business results.
• Establish consistent operating rhythms across the organization.
• Continuously evaluate processes and identify opportunities to improve efficiency, scalability, and the consultant and customer experience.

• 10+ years of progressive leadership experience in consulting, professional services, automotive retail, SaaS, technology, or a related industry.
• Bachelor's degree or equivalent experience.
• 6+ years of people leadership experience.
• Demonstrated experience leading managers…