Communications Representative

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential.

A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

The Communications Representative will research and develop communications that support business-line initiatives and employees. They will partner with stakeholders to create and improve content that is clear and timely. Additionally, the Communications representative will support content planning, communication projects, and other Knowledge Management activities that improve operations and employee readiness.

This role requires working from one of the posted U.S. Bank locations three (3) or more days per week with a Monday-Friday 8:30am-4:30pm CST schedule.

• Write, maintain, and publish daily news articles and communications for various business lines.
• Write, format and distribute manager and employee communications.
• May support special event communications as needed.
• Coordinate communication approvals and support established publication processes.
• Ensure communications are consistent, accurate and aligned for intended audiences.

• Participate in content planning activities for internal communications.
• Provide reporting information for Knowledge Management team service levels and content distribution.

• Perform ongoing maintenance and facilitate reviews of Knowledge Management content.
• Update and maintain team and business line SharePoint site(s) and related content repositories.
• Respond to content feedback and support continuous content improvement efforts.

• Typically one to three years or more of experience

• Knowledge of CSC business- line processes and procedures.
• Ability to work collaboratively across a wide range of stakeholders in a fast-paced, deadline-driven environment.
• Strong written and verbal communication skills.
• Ability to implement feedback and establish rapport with business line partners.
• Ability to produce and edit internal communications of moderate complexity
• Experience using Microsoft Office products and the ability to learn new technologies/applications.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

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