Inside Sales Representative

DEPARTMENT:
Sales FLSA:
Exempt

REPORTS TO:

Inside Sales Vice Director

LOCATION:

Remote

The Inside Sales Representative is responsible for supporting the sales organization through customer service, account support, lead generation, prospecting, and sales development activities. This position is designed to provide hands-on training in our products, customers, markets, and sales processes while helping alleviate administrative and sales-related responsibilities from key account managers and territory sales representatives.

• Provide sales support to Inside Sales team members.
• Assist with customer inquiries, quote preparation, order follow-up, product recommendations, and account maintenance.
• Coordinate with internal departments to ensure customers receive timely and accurate information.
• Assist in managing customer projects, opportunities, and follow-up activities.
• Support customer retention efforts through proactive communication and relationship building.

• Participate in structured training programs covering products, manufacturing processes, sales techniques, CRM usage, and customer service best practices.
• Develop a thorough understanding of the company's product portfolio, manufacturing capabilities, and target markets.
• Participate in customer meetings, sales calls, trade shows, and industry events to gain real-world sales experience.
• Learn territory management and key account management responsibilities through direct collaboration with experienced sales personnel.

• Research and identify prospective customers through industry research, trade shows, referrals, internet research, and other lead-generation activities.
• Re-engage inactive customers and dormant accounts to identify new business opportunities.
• Conduct outbound calls, emails, and other outreach activities to generate qualified opportunities.
• Qualify inbound and outbound leads and route opportunities to the appropriate salesperson when necessary.
• Schedule meetings and introductions between prospective customers and account managers.
• Maintain an organized pipeline of prospects and opportunities within the CRM system.

• Monitor industry trends, competitor activities, customer needs, and emerging market opportunities.
• Assist with identifying new product opportunities and customer requirements.
• Gather and communicate market intelligence to management and cross-functional teams.

• Maintain accurate and detailed customer records, notes, activities, interactions, and follow-up schedules in the CRM system.
• Generate reports regarding prospecting activity, lead conversion, pipeline development, and account engagement.
• Assist with CRM data cleanup and ongoing customer database maintenance.
• Ensure all customer interactions and opportunities are properly documented.

• Work closely with Sales, Customer Service, Marketing, Product Development, and Operations teams.
• Collaborate with fellow sales team members to support company sales goals and customer satisfaction initiatives.
• Participate in sales meetings, training sessions, and continuous improvement activities.

• Perform other related duties as assigned.

This job has no supervisory responsibilities.

• Bachelor's degree in Business, Marketing, Communications, Music Industry, or related field preferred.
• Sales, customer service, retail, business development, or related experience preferred.
• Strong desire to build a long-term career in professional sales.
• Excellent verbal, written, and interpersonal…