Intake Specialist - OP

Join to apply for the Intake Specialist - OP014 role at Native American Rehabilitation Association of the Northwest, Inc. (NARA)

Base pay range: $21.00/hr - $25.00/hr

Title: Intake Specialist
Location: Adult Outpatient - 355 NW Division St. Gresham, OR 97030
Schedule: In‑person position, Monday through Friday, 8:00 am – 4:30 pm
Wage Range: $21.00 – $25.00 per hour, Non‑Exempt

If you are a motivated and dedicated Intake Specialist looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you!

At NARA Northwest, you’ll find a supportive work environment where every team member is valued and respected. Whether you’re passionate about healthcare, behavioral health, education, or social services, there’s a place for you to make a meaningful difference.

Company Mission: The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.

About The Company: At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives. With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives—NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.

Responsible for pre‑screening clients before admission to NARA outpatient program, answering a multi‑line phone system, greeting and directing clients and guests, and providing secretarial support to Outpatient Treatment staff.

• Work with clinical management to develop resources for referrals to other programs and services as needed.
• Provide intake information to appropriate requestors/referents via phone or mail.
• Prescreen clients for entry into the Outpatient program.
• Prepare and process intake packets with clients, obtain signatures and ensure they are knowledgeable about the process.
• Make copies of the client’s state , if applicable, tribal .
• Answer multi‑line phone system, schedule client appointments, and greet clients/guests and direct appropriately.
• Fill out the UA forms and observe UAs when needed.
• Fill in the client registration information as needed.
• Data entry, imputing client’s information into database.
• Provide lunch/break and back‑up coverage for reception.
• Receive and help clinical staff track all legal referrals from courts, probation officers, etc. and maintain contact with referents until clients arrive for treatment or do not follow through with referral.
• Work collaboratively, maintain professional boundaries with clients, other NARA staff, team members, and treat everyone with respect and dignity at all times.

Entry level

Full‑time

Other

Hospitals and Health Care