Case Manager Female

Job Details:

Job Location:

Multnomah County Gresham - N/A, OR 97080, Position Type:
Full Time, Job Category:
Peer (PWS, CRM, PSS, etc), Job Summary

This full-time Case Manager I is gender responsive, serving female identifying participants. The Case Manager I supports participants in community integration, recovery skill development, and access to essential resources, while implementing individual service plan goals as directed by Case Manager II and the broader care team. The Case Manager I models recovery principles, upholds organisational ethics, and ensures participants have consistent support at all times.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Deliver peer support services and case management to participants, dedicating at least 50% of scheduled time to direct client services, and ensuring all eligible services are accurately documented and successfully billed where applicable.
• Support participants from diverse cultural backgrounds by recognizing unique needs and assisting with access to services and resources that align with their priorities and preferences.
• Implement individual service plan goals as directed by Case Manager II and the broader care team.
• Promote community integration by supporting participants in building support networks and introduction to multiple models of recovery.
• Assist participants in developing recovery skills, coping strategies, and independent living abilities through a strengths-based, harm-reduction approach.
• Provide encouragement, mentorship, and accountability grounded in lived experience and recovery principles, using trauma-informed motivational interviewing techniques.
• Provide transportation assistance for community appointments and activities.
• Assess participant needs and connect them with appropriate resources to support recovery and stability.
• Facilitate classes and skill-building groups that promote personal growth.
• Collaborate with community partners to ensure comprehensive care coordination and alignment of services with participant goals.
• Complete documentation of services, progress notes, and client interactions in accordance with organisational standards within 24 hours, not to exceed 72 hours.
• Uphold organisational and credentialing ethics, including professional boundaries, confidentiality, and trauma-informed communication standards.
• Respond to participant crises with a trauma-informed approach, utilising de-escalation strategies, administering Narcan in overdose situations, and activating emergency and supervisory support in accordance with BTC procedures.
• Administer and document random, observed, gender-specific urinalysis screenings in accordance with program standards.
• Participate in regular supervision, team meetings, and training as assigned.
• Adhere to organisational policies and procedures, confidentiality regulations, and all applicable federal and state behavioural health standards.

• Peer Wellness Specialist (PWS) certification, required within 90 days of hire
• Self-identifies as a peer in accordance with OAR requirements, with lived experience in mental health, addiction, gambling, or related challenges relevant to the population served, required
• Minimum 1 year of continuous sobriety, required and maintained, for those identifying with addiction-related lived experience
• State ORCHARDS BCU background check clearance, required
• Valid driver’s licence, personal vehicle with active registration and liability insurance and acceptable driving record in accordance with Bridge’s to Change’s auto liability policy requirements, required
• Ability to conduct directly observed urinalysis in a manner that upholds participant safety, dignity, privacy, and trauma-informed care; due to this essential function, identifying as female is required as a Bona Fide Occupational Qualification, required
• Prior professional peer support experience, strongly preferred
• Computer literate; functional ability with Microsoft programmes and electronic health record systems, required
• GED/High School Diploma, preferred
• Demonstrated ability to establish and maintain clear professional boundaries while holding participants and staff accountable with compassion and consistency
• Strong communication, trauma-informed engagement, and conflict resolution skills, with the ability to navigate emotionally charged or complex situations
• Experience with crisis prevention,…