Administrative Coordinator

Department Mission

DCFS is working to keep children safe, helping individuals and families become self‑sufficient, and providing safe refuge during disasters.

We care for the well‑being and safety of Louisiana's people.

Treating all people with dignity, compassion and respect, while providing services with integrity.

This vacancy is located in the New Orleans Region in the West Jefferson Parish Child Welfare Office.

This position provides clerical, programmatic, and administrative support functions for staff and clients of the Child Welfare office.

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Championing Continuous Improvement: The ability to promote and implement ongoing enhancements in processes, products, services, or organizational culture.
• Accepting Direction: The ability to be open and willing to follow guidance or instructions.

• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Demonstrating Initiative: The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.
• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
• Managing Time: The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Valuing Inclusion: The ability to recognize, appreciate, and support the contributions, perspectives, and experiences of all individuals to improve outcomes across teams and organizations.

No experience or training is required.

Official job specifications for this role, as defined by the State Civil Service, can be found here.

• Greet visitors in a cordial manner, when in person and on the telephone.
• Maintain office procedure.
• Handle all incoming calls calmly and professionally, and route calls accordingly.
• Keep informed of staff availability continuously to route incoming calls.
• Make copies as requested.
• Maintain file room of closed case records.
• Set up all valid Child Protective Services, Family Services, and Foster Care case records.
• Perform other duties as assigned for the smooth operation of the Department.

Appointment Type:
This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.

Career Progression:
This position participates in a Career Progression Group (CPG) and may be filled as an Administrative Coordinator 1 or 2. The level at which the vacancy is filled will be determined by the qualifications of the candidate selected. This position provides the opportunity to advance within this job series.

Salary:
The actual starting salary depends on the education and experience of the selected applicant.

Work Schedule:

Typically, work hours are 8:00 am to 4:30 pm, Monday – Friday. Flexible work schedules are available after meeting certain criteria and are dependent upon the position you are applying for. Some positions require working shifts.

Work Location:

This vacancy is located in the New Orleans Region in the West Jefferson Parish Child Welfare Office in Gretna, LA.

In accordance with La. R.S. 46:51.2 the department shall conduct a State Central Registry (SCR) check for a potential employee of the department to determine whether or not said individual's name appears on an SCR subsequent to December 31, 2009, and whose duties include: investigations of child abuse or neglect,…