Patient Access Rep - PRN - HIM Birth Certificate​/POC Scanner

We've made a lot of progress since opening the doors in 1942, but one thing has never changed – our commitment to serve, heal, lead, educate, and innovate. We believe each award earned, each record broken, and every patient helped is because of the dedicated employees who fill our halls.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference. Come make a difference at Ochsner Health and discover your future today!

This job greets patients and guests in a courteous manner, whether via telephone contact or in person; it initiates scheduling an appointment or completes the check‑in process/admission for patients; it obtains and verifies accurate identification and demographic data for the patient’s permanent medical record to support accurate reimbursement while maintaining the confidentiality of all patient information. The role performs point‑of‑service collections, face‑to‑face patient interactions related to completing registration and admission, verifies insurance via electronic verification, telephone, or web application, and consistently represents the company professionally.

The employee is cross‑trained to support multiple functions across all patient and payer types.

• Rotating weekends and holidays

• High school diploma or equivalent (required)
• Associate’s degree (preferred)

• Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service‑related environment. Experience may include front‑line registration, financial counseling, banking , retail, or similar roles involving direct customer or patientductor.

• Certification in Healthcare Access Manager (CHAM), Healthcare Access Associate (CHAA), Medical Assistant, or other medical specialty‑based certification (preferred)

• Must have computer skills and dexterity required for data entry and retrieval of megfelelő information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Proficiency with Windows‑style applications, various software packages specific to role, and keyboard usage.
• Strong interpersonal skills.
• Clerical skills and technical knowledge of healthcare insurance benefits; familiarity with payer guidelines on referral and authorization processes and current knowledge of Federal, State, and Local billing regulations.
• Skill to effectively present information and respond to questions from patients and customers.
• Problem‑solving skills and ability to manage high‑stress situations while maintaining professionalism.
• Good organizational, time‑management, and conflict‑resolution skills.
• Excellent decision‑making and analytical skills with a strong attention to detail.
• Ability to work collaboratively with other departments.
• Judgment in handling or escalating difficult situations.

• Provide excellent customer service to all patients, guests, and family members.
• Create, activate, and complete patient scheduling, clinic registration, or hospital admission process.
• Ensure all required forms are completed and other paperwork/documents are gathered and accurate.
• Accurately gather robust and input patient/guarantor demographic and financial information; explain insurance benefits and collect co‑pays, deductibles, and self‑pay portions.
• Perform financial analysis of each case and inform patient of financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and complete closing cash drawer process at the end of each shift.
• Demonstrate respect and cooperation in all staff relationships, with a genuine willingness to prevent or resolve interpersonal conflicts.
• Adapt behavior to the specific patient population, including respect for privacy, method of introduction, adapting explanations of services or procedures, and requesting permissions and communication style.
• Perform other related duties as required.

The above statements describe the general nature and level of work and are not an exhaustive list of responsibilities, duties, and skills. Additional duties may be added or this description…