Host, Customer Service​/HelpDesk, Event Manager ​/ Planner

Every day, visitors from around the world arrive at The Village at Gretna Green to experience one of Scotland’s most iconic destinations. Some are stopping as part of a coach tour, others are exploring Scotland on their travels, while many are here to celebrate a wedding, mark a special occasion, or simply enjoy the unique atmosphere and experiences that make Gretna Green so memorable.

We’re looking for Seasonal Experience Hosts to join our team immediately and play a key role in creating memorable experiences for every visitor.

No two days here are ever quite the same.

One moment you could be welcoming guests to enjoy their first taste of Scotland. The next, helping visitors experience their first sip of whisky, sharing stories behind our experiences, or helping create memorable moments for couples, families and travellers from around the world.

This is a people‑focused role where personality, warmth and great customer service really matter.

You’ll be part of the team delivering engaging experiences across The Village at Gretna Green, helping make every visit feel memorable, personal and unique.

• Welcome and engage with visitors from around the world
• Deliver memorable guest experiences across The Village
• Share information about Gretna Green and our experiences
• Support whisky tastings and visitor activities
• Help maintain high presentation standards
• Work as part of a team to create exceptional visits

• Genuinely enjoy working with people
• Confident, friendly and engaging
• Enjoy being part of a busy team environment
• Can bring energy and personality to every shift

No previous experience is essential, personality, enthusiasm and a positive attitude matter most.

• Free on-site parking
• Day off for your birthday – Celebrate your day, your way
• 25% staff discount on stays at our hotels
• Seasonal role

• Be Kind – Show respect, patience, and warmth to everyone
• Deliver Magic – Maintain high standards, even under pressure
• Be Curious – Ask questions, learn new things, get better every day
• Be Adaptable – Smile when plans change
• Think Like a Landowner – Take pride in and care for your environment

If you’re looking for a role where every day is different, where you’ll meet people from around the world, and where you can help create memorable moments for our visitors, we’d love to hear from you.

Location: The Village at Gretna Green
Hours: Full-Part – 12-18 hours per week (5- 7 days including weekends & holidays)
Salary: £12.75 per hour