Customer Adviser

Our purpose is to make a positive difference to the lives of our customers, our communities, and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals.

Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities to make a real difference around our region, or investing in our people who want to work hard and realise their career ambitions, we’re here to brighten the lives of those we work for and work with.

We’re looking for a Customer Adviser to join us on a part-time basis, working 22.5 hours per week. The role will be working within our branches in Southwest Scotland, including Langholm, Gretna, Lockerbie, Annan and Dumfries.

• Salary - £16,909.74 p.a (based on working 22.5 hours per week £27,995 p.a. FTE)
• Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.
• Learning and
  Development opportunities - We want you to grow in your role. We’ll work together to support your personal and professional development.
• Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme plus a personal wellbeing day.
• Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.

Exceptional service at The Cumberland is something our customers can rely on. It’s really important that you love talking to customers as much as they love talking to us.

This is a permanent, part-time role and you’ll work Monday, Wednesday and Friday from 08:45 to 17:15.

As a Customer Advisor, you will be part of a team committed to helping customers achieve their savings goals by identifying products and services that we can offer them. You’ll be dealing with customers across multiple channels on a one-to-one basis, so it’s important that you’re an excellent communicator, a team player and adaptable, as you’ll also be required to work collaboratively with other business areas and be able to manage your own diary.

To succeed you will have:

• A passion for people and delivering an outstanding customer experience
• Exceptional communication
• Organisational skills including diary management
• The ability to build relationships with customers and within the community
• Confidence in working towards key performance objectives
• Enthusiasm and flexibility to meet our customer’s needs, in any setting