Assistant Store Leader

Assistant Store Leader

Assistant Store Leader at Kate Spade New York partners with the Store Leader to maximize store productivity and profitability through leadership, coaching, and operational excellence. The assistant leads the sales floor, elevates service through omni‑channel and virtual selling, and creates an inclusive environment where associates thrive.

Client & Service Leadership

• Model Kate Spade Service behaviors and selling standards; lead a high‑energy, client‑focused environment.
• Drive omni‑channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs.
• Empower the team to personalize experiences and resolve customer issues effectively.
• Lead customer data capture to support marketing and repeat business.

• Recruit, onboard, and develop diverse talent; provide coaching and manage underperformance.
• Set clear goals, review KPIs (traffic, conversion, UPT, AUR), and coach to results.
• Act as Store Leader in their absence; foster an inclusive, motivating culture.
• Build community networks to support recruiting and brand awareness.

• Own store sales plans and forecasts; create action plans to address business opportunities.
• Inspire the team to exceed performance standards across all selling channels.
• Partner with corporate teams to analyze market data and optimize strategies.

• Champion Kate Spade’s aesthetic and philosophy; maintain brand and operating standards.
• Execute visual directives and ensure an impeccable store environment.
• Communicate sell‑through, stock trends, and customer feedback to improve results.

• Oversee opening/closing procedures, cash handling, and facility security.
• Manage schedules and payroll budgets; adjust staffing to business needs.
• Ensure compliance with policies, safety, and loss prevention standards.
• Support inventory management, cycle counts, and shipment accuracy.
• Manage live stream shopping sessions and leverage social media trends to drive engagement.

• 2+ years of retail management experience (fashion/lifestyle or comparable environment); education and experience combination will be considered.
• Strong leadership, communication, and organizational skills.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook; experience with retail systems.
• Ability to analyze selling reports, identify trends, and react quickly.
• Strong English language proficiency (for EU).

Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy seasons, and high‑traffic retail days (including, but not limited to, public holidays).

• An inclusive, innovative, and fun working environment.
• Internal mobility & career progression.
• 1 paid volunteering day per year and opportunities to volunteer with global projects.
• Learning & development opportunities with the Ambassador Programme.
• Regular social events.
• Equity, Inclusion & Diversity initiatives, including employee resource groups and regional inclusion councils.
• Attractive employee discount.
• Compelling incentive programme.

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.