Customer Consultant

Your role in a nutshell

As part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn the products, their origins and proactively engage with customers to recommend a range that suits their preferences and lifestyle.

• Learn and understand our products – they are packed with natural ingredients, many sourced ethically through Community Trade programmes, and help communities build a better life.
• Identify customers’ needs and recommend suitable vegetarian/vegan products from our 2,000‑plus range.
• Support the store management team in driving sales and profit through the delivery of exceptional customer service.

• Interest in connecting with customers to drive engagement.
• Open availability for evening, weekend, and holiday shifts.

• Comprehensive onboarding in your new position.
• Training hours for you & your team as needed.
• A 50% discount on regular products & 30% on Gifts.
• Freebies when we launch new products.
• Volunteer time for causes that matter to you.
• Connections with Community Partners to drive local activism.
• (UN) Uniform – you’ll receive a Green Apron and choose your own style.
• Opportunities to grow within the Brand.
• Encouragement & support to be exactly who you are – Employees may join any/all Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.