Key Holder

Client & Service Expert

Responsibilities:

• Achieve individual sales goals.
• Develop strong product knowledge across all categories.
• Ensure exemplary customer service by delivering the ultimate Kate Spade experience.
• Build a personal clientele through effective selling skills, proactive client outreach and use of client book.
• Understand and communicate the Kate Spade aesthetic, brand philosophy and lifestyle to customers.
• Demonstrate interest and ability to work as part of a team.
• Execute operational tasks as per company directives.
• Accurately process all POS transactions.
• Adhere to and apply visual directives, ensuring store standards are executed daily.
• Serve as Keyholder for the store, carrying heightened responsibility.

• Professional selling skills and exceptional interpersonal skills.
• Prior luxury goods experience preferred.
• Proactive ability to multi‑task and prioritize.
• Works well in a team environment.

• An inclusive, innovative, and fun working environment.
• Internal mobility & career progression.
• 1 paid volunteering day per year and opportunities to volunteer with global projects.
• Learning & development opportunities with our Ambassador Programme.
• Regular social events.
• Equity, inclusion & diversity initiatives which include employee resource groups & regional inclusion councils.
• Attractive employee discount.
• Compelling incentive programme.

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Base Range: £27,300.00 - £30,000.00.
The salary range shown represents the full-time equivalent base pay for this position at the time of posting, in line with the EU Pay Transparency Directive. For part-time roles, the salary will be pro‑rated based on contracted hours. Actual compensation will be determined using objective, job-related criteria.