Senior Orders Consultant

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

About EPDCaterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands.

We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Job Summary The Senior Orders Consultant plays a critical role within Caterpillar's Order Management organization in Griffin, GA serving as a strategic connector between customer commitments and operational execution. This position operates at the center of a highly collaborative environment, bringing together commercial solutions, manufacturing, scheduling, and operations teams to support business objectives and enhance customer experience.

This role offers the opportunity to influence decision-making, improve operational effectiveness, and help shape the future of a newly established team responsible for managing complex order activity across the business.

What You Will Do Serve as a central point of coordination for complex customer orders and order-related activities.

Partner with commercial, solutions, manufacturing, scheduling, and operational teams to support successful order execution.

Coordinate order priorities and facilitate communication among internal stakeholders.

Manage order changes, cancellations, and other order modifications through completion.

Monitor order progression and provide visibility into status, risks, constraints, and potential impacts.

Analyze operational challenges and evaluate alternative solutions to support business and customer objectives.

Facilitate cross-functional discussions to resolve issues and drive alignment on priorities.

Support backlog management, capacity discussions, and order prioritization activities.

Participate in operational reviews and control tower meetings to identify risks and accelerate issue resolution.

Develop reports, metrics, and business insights to support operational and leadership decision-making.

Communicate factory updates, order status, and business impacts to appropriate stakeholders.

Present information and recommendations to both operational teams and leadership audiences.

Identify opportunities to improve business processes, communication, consistency, and customer experience.

What You Will Have Customer Focus:
Extensive experience and knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Decision Making and Critical Thinking:
Extensive experience and knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions…