Customer Service Representative

Overview

Customer Service Representative 1 – District 4 Public Health – Griffin, GA 30224. Under direct supervision, responsibilities include communicating with the public and internal/external customers to provide information and services to meet customer expectations. All employees are deemed essential and may be called on to participate in emergency staffing events.

• Provides quality customer service to all customers
• Answers inbound calls in a timely manner
• Makes appointments; follows up with missed appointments by calling client to reschedule
• Follows communication scripts when scheduling the appropriate appointment
• Identifies customers’ needs, clarifies information, provides solutions, refers programs/resources
• Handles all client inquiries
• Enters new client information into the system
• Updates existing client information
• Supports new program initiatives
• Able to adapt to changing policy and procedures
• Must abide by strict confidentiality requirements and all HIPPA guidelines
• Must be an active listener with strong phone and verbal communication skills
• Position requires employee to be detail oriented; must be able to work efficiently and independently
• Self‑starter; fast‑paced work environment. Ability to multi‑task, set priorities and manage time effectively
• Candidate must be organized
• Assist with community‑wide events
• Other administrative duties as assigned

High school diploma or GED AND six months of related experience handling customers’ questions, complaints and/or providing information.

• Bilingual (Spanish/English)
• Minimum overall undergraduate GPA of 2.5

• 13 Paid Holidays
• Generous Leave Package
• Employees Retirement System
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Care Spending Account
• Dependent Care Spending Account
• Life Insurance
• AD&D Insurance
• Disability Insurance
• Legal Insurance
• Long‑Term Care Insurance
• Specified Illness
• Deferred Compensation (401K & 457 Plans)
• Atlanta Postal Credit Union

• A supportive and rewarding work environment
• Physical Activity Breaks
• Worksite Wellness Program
• Employee Assistance Program

District 4 is an Equal Opportunity Employer. Applicant screening, background check and immunizations are required. This position is subject to close at any time once a satisfactory applicant pool has been identified.