Assistant Community Manager

Assistant Community Manager

Supervisor: Community Manager

FLSA Status: Non-exempt (Hourly)

Job Summary: Responsible for ensuring the efficient operation of the community under the direction of the Community Manager. Able to assume responsibility for the community in the Community Manager’s absence.

• Efficient and timely reporting, maintenance and submission of all administrative forms, files and reports. Post rent to operational software. Perform bookkeeping functions as necessary.
• Assisting the Community Manager in subsequent orientation, training and scheduling of all leasing and office personnel.
• Inspect model, office, and vacant units as necessary to ensure marketability. Ensure on-site office is organized and files are maintained as required. Inspect all make-readies.
• Need to have an awareness of the “curb appeal” of the community.
• Shop competition regularly and have knowledge of their pricing, policies, lease terms, community terms, etc.
• Lease to qualified prospects by showing available apartments. Assist with the lease renewal program with initial contact and follow-up on residents.
• Responsible for the inventory and ordering of all necessary administrative supplies and equipment for the office staff.
• Responsible for ensuring a professional appearance and behavior for oneself and all personnel at all times.
• Thorough knowledge of leasing techniques and sales methods as outlined in the Leasing & Marketing Manual. Fully informed of current rental rates, sizes, locations and all amenities of community.
• Knowledge of Fair Housing Standards.
• Thorough knowledge of company policies and procedures.
• Responsible for ensuring efficient and courteous response to all resident requests.
• Assisting the Community Manager in designing and implementing a resident retention program, i.e., a newsletter or social activities.
• Responsible for reporting any unusual or extraordinary circumstances regarding the residents or the community.
• Operate within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times.
• Responsible for seeking educational opportunities and self-improvement for personal growth and development.

Only in place of the Community Manager’s absence.

• High school diploma or GED; one year related experience and/or training; or equivalent combination.
• LiHTC & HUD experience required.
• Language skills:
  Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations.
• Mathematical skills:
  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
• Certificates:
  Fair Housing certification required within 1 day of hire. Preventing Sexual Harassment, Workplace Harassment and Drug Free Workplace courses within 7 days of hire.
• Reasoning ability:
  Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

• Entry level

• Full-time

• Marketing and Sales

Franklin Group is an Equal Opportunity Employer.