Team Leader, Retail

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The Team Leader collaborates with the Store Manager and Assistant Store Manager to achieve operational, sales, and merchandising objectives while delivering a Legendary Customer Experience. The role also promotes a safe, productive environment and trains team members on policies and procedures.

• Maintain regular and predictable attendance.
• Work scheduled shifts and be flexible to varied hours, days, nights, weekends, and overtime as required by business needs.
• Uphold and enforce a safe work environment by following policies and procedures.
• Deliver Legendary Customer Service using GURA:
  • Greet the Customer.
  • Uncover Customer’s Needs & Wants.
  • Recommend Product Solutions.
  • Ask to Add Value & Appreciate the Customer.
• Perform a combination of the following duties during 95 % of the day:
  • Execute assigned basic, promotional, and seasonal merchandising activities.
  • Perform opening/closing procedures.
  • Transport and deposit merchandise to the bank.
  • Assess store conditions and assign duties.
  • Organize and prioritize workflow with the daily planner.
  • Recover merchandise.
  • Participate in mandatory freight process.
  • Perform regular and promotional price changes.
  • Resolve customer complaints/issues ensuring a Legendary shopping experience.
  • Adhere to loss prevention standards and respond to alarm calls.
  • Communicate with team members regarding job functions, responsibilities, and financial goals.
  • Operate cash register/computer supervising cash handling procedures.
  • Assist team members with correct application of policies and procedures.
  • Sanitize and maintain poultry holding tanks and care for birds as required.
  • Operate forklift and baler.
  • Complete all documentation related to the above duties.
  • Obtain license or certifications as needed by the business.
• Perform other duties as assigned.

Experience:

Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years old and possess a valid driver’s license.

Education:

High school diploma or equivalent preferred, but not required. Must be able to read, write, and count accurately.

• Basic computer skills.
• Ability to read, write, and count accurately.
• Strong interpersonal skills with an ability to resolve issues ethically and with minimal conflict.
• Ability to perform and execute the principal responsibilities of Team Members.

• Environment is generally indoor with moderate noise.
• Work shifts vary by store but typically are no less than 4 hours and may exceed 8 hours.
• Must promote a safe and productive work environment for team members and customers and adhere to company safety training and guidelines.
• Indoor floors and outdoor lots have hard surfaces (concrete, asphalt, etc.); lighting and temperature are adequate.
• Ability to work outdoors in adverse weather conditions.

• Move and transfer merchandise weighing up to 50 pounds throughout the store.
• Push and pull merchandise up to 2,000 pounds with proper equipment (e.g., pallet jack).
• Lift or reach merchandise overhead occasionally.
• Frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Move throughout the store for an entire shift.
• Safely access all areas of the store (selling floor, side lot, stock area, register area).
• Operate and use all equipment necessary to run a store (dolly, hand truck, forklift, baler, computer, cash register).
• Read, write, and count accurately to complete documentation.
• Use strong written and verbal communication skills to communicate with team members and customers.
• Process information and merchandise through the point‑of‑sale system.
• Handle and be in contact with birds/poultry.
• Successfully complete training and certification to dispense propane (age restrictions apply).
• Travel as required to support district needs.
• Drive or operate a vehicle for business needs.
• Position is non‑sedentary.
• Complete all required training and certification for various business needs.

This job description represents an overview of the…