Associate Team Leader

Overview

Join to apply for the Associate Team Leader role at H&R Block
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At H&R Block, the company believes in the power of people helping people and aims to inspire confidence in clients, associates, and communities. We strive for a high performing, connected culture where everyone belongs. This role supports a single retail office during tax season with a flexible part-time schedule beginning in late fall and transitioning to full-time from January through April.

A Typical Day — Joining us as an Associate Team Leader
, you’ll support a single retail office during tax season to exceed client expectations and provide daily operations direction for the tax office.

• Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution.
• Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary.
• Serve as point of contact for onsite escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved, with escalation as needed.
• Lead the office from the front desk, provide phone coverage, and engage with clients to deliver an outstanding experience.
• Oversee daily activities to ensure that all tax office associates are scheduled and work is completed on time, with attention to quality and priorities.
• Lead daily huddles and communicate essential information to office associates.

• Prior experience working in customer service or a similar role.
• Strong organizational skills and ability to plan and manage day-to-day office operations.
• Customer-centric mindset and strong communication skills.
• Computer proficiency with the ability to use MS Office.
• Demonstrated ability to work independently with minimal supervision.
• Ability to work a flexible schedule of 40 hours per week with flexibility based on business needs.
• High school diploma or equivalent or higher.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Benefits with additional eligibility requirements:
  Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
• to checkout all available benefits.

At H&R Block we remain committed to building a Connected Culture — trust, care, and connections in how we work together to create an environment where everyone feels safe to bring their authentic self and belongs to a larger team.

You will be immersed in an exceptional work environment recognized on Best Companies lists, with colleagues who support each other and help each other grow.

H&R Block is an equal opportunity employer and celebrates diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.