Administrative Assistant

The Community Cardiology Service is designed to provide focused cardiovascular clinics, offer improved quality, and speed of diagnosis and to reduce the burden on acute care. The main clinical areas include heart failure, atrial fibrillation, hypertension and open access echocardiography.

Job Title:

Administrative Assistant

Department:
Community Cardiology

Location:

Weelsby View Health Centre, Ladysmith Road, Grimsby

20 hours per week, permanent

Monday to Thursday (actual working days/hours to be negotiated)

Salary Range 3 Point 12 £ 24,968 pro rata per annum - fixed salarypoint

You will be responsible for the general administration duties of the Community Cardiology Team including being the main point of contact for service users, dealing with referrals, booking appointments, liaising with clinical staff, communicating between primary and secondary care, and general clerical duties such as stock management, post, meeting arrangements.

You must hold business administration qualifications, have a minimum of six months experience of a reception role, have great customer care skills, and ideally be experienced with Systm One and Cardiology terminology and procedures.

For further information and an informal discussion please contact Rachel Joneson telephone number or alternativelyvia E mail:

Care Plus Group is an employee owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff.

We consistently deliver high quality innovative services across NE Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and Awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint.

We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement.

We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.

The Job Description and Person Specification is attached so please refer to this for further details.

• Ability to effectively manage own workload
• Accurate data input and word processing
• Accurate minute taking
• Effective interpersonal and communication skills, both face to face and over the phone.
• Ability to liaise effectively with people at all levels
• Effective customer care skills
• Ability to maintain confidentiality
• Effective communication skills, both face to face and over the phone.
• Ability to demonstrate empathy and sensitivity when dealing with clients/patients.

• Minimum of 6 months administration/reception experience.
• Experience of data input, spread sheets/statistics.
• Competent in Microsoft office including Word, Outlook & Excel
• Stock control
• Diary management
• Servicing meetings
• System One
• Experience of working with people with varying levels of communication skills/abilities
• Experience of working in a care environment
• Supervisory experience

• Literacy and numeracy level 2 qualification
• Level 3 or equivalent qualification in computer applications
• Level 2 NVQ Business Administration
• Business Administration level 3

• Ability to demonstrate commitment to CPG core values

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.