NHS Talking Therapies Administrator

An exciting opportunity has arisen for the position of Administrator at NHS Talking Therapies working with an established team.

The post holder will be pivotal in ensuring delivery of an excellentfront of house reception/telephone service.

Thepost-holder will assist in ensuring the service experienced is positive and service user confidentiality is maintained at all times. Treat all visitorsi.e. service users, families/carers, colleagues and all visitors with respect,dignity, courtesy and in accordance with Navigo Values. The post-holder will be responsible for maintaining up to date knowledge on Navigo policies, process and procedures and working within these at all times.

Please note:

The earliest start date for this position is 2nd March 2026

The post holder will meet andgreet/liaise on the telephone as the first point of face to face contact for service users, families and visitors processing referrals, booking appointments and liaising with service users throughout the working day.

The main duty of thepost-holder is to deal with telephone enquiries from Service Users sufferingwith mental health illnesses using empathy, understanding, initiative, tact andtenacity where appropriate ensuring accurate information is forwarded appropriately in order for appropriate care and follow up to be facilitated ensuringnotification to relevant staff members of any concerns. The postholder will have excellent customer service skills and administration skills and be confident in all aspects of administration work.

The postholder will be an excellent team player and will work in an established team of administrators.

Hello!

Weare Navigo. We look after North East Lincolnshire's mental health andwell-being, an award-winning social enterprise that provides mental health services to the NHS and beyond.

Thewhole basis of our work is to deliver services that we would be happy for ourown family to use.

Weoffer a range of mental health services, including acute and community facilities as well as specialist support such as outstanding older adults inpatient services, rehabilitation and recovery community mental health and an outstanding specialist eating disorder facility.

Rankedas one of the top UK companies to work for, we feature in the Best Companies top 100 large company list.

Asa social enterprise, we do things a little bit differently and have also developed income-generating commercially viable businesses that provide training, education and employment opportunities including Grimsby Garden Centre.

Workingat Navigo is not like working anywhere else. Lots of places say that, but wereally mean it.

Welike to work with forward-thinking people who want to make a difference.

Comeand Join us !

Please note:
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Management of reception and general administrative support the post holder will be pivotal in ensuring delivery of an excellent front of house reception/telephone service.

The post-holder will assist in ensuring the service experienced is positive and service user confidentiality is maintained at all times. Treat all visitors i.e. service users,families/carers, colleagues and all visitors with respect, dignity, courtesy andin accordance with Navigo Values.

The post-holder will be responsible for maintaining up to date knowledge on Navigo policies, processand procedures and working within these at all times.

The post-holder will assist in administrative duties under direction from Senior Administration staff withinthe provision of team requirements.

The post-holder will undertakerelevant duties required from time to time as requested by Management whichcorrespond to the general character of the post and is commensurate with thelevel of responsibility.

The post holder willuse the clinical database system of the organisation

• Excellent communication skills; articulate, legible and…