Administrator, Healthcare Administration, Administrative​/Clerical

Overview

An exciting opportunity has arisen for a Band 2 receptionist/administrator to provide administrative support to the clinical team at our North East Lincolnshire Talking Therapies service. The post-holder will be educated to GCSE level A-C in English and Mathematics and will also hold the RSA/OCR 1 or equivalent in typing/word processing standard. It is essential that the post-holder has experience of working in a busy office environment with the ability to multi‑task and to work to processes and set deadlines, and also experience of working in a customer service environment.

The post-holder will assist in ensuring the service experience is positive, maintain service user confidentiality at all times, and provide an excellent front‑of‑house reception/telephone service.

Please note the earliest start date for this position is 7th December 2026.

The postholder will assist with meet and greet/liaise on the telephone as the first point of face‑to‑face contact for service users, families and visitors, processing referrals, booking appointments and liaising with service users throughout the working day.

The main duty is to deal with telephone enquiries from service users suffering with mental health illnesses using empathy, understanding, initiative, tact and tenacity, ensuring accurate information is forwarded appropriately for care and follow‑up. The post holder will use the Clinical Database System in detail, which is constantly being reviewed and processes developed using new electronic ways of working. The post holder will be part of a busy team ensuring the team supports the clinical staff and follows robust admin pathways and processes.

• Previous NHS secretarial/administrative experience or knowledge of hospital administration procedures
• Willingness to undertake training
• Experience of working in a team
• Educated to GCSE level grade A to C or equivalent including Mathematics and English Language
• RSA/OCR I Typing/Word Processing standard

• Experience of working in a busy office environment with the ability to multi‑task
• Ability to work to processes and set deadlines
• Ability to deal with stressful situations and clients
• Fire Warden trained or willing to work towards if required by area of service
• First Aid trained or willing to work towards if required by area of service
• Proof Reading trained or willing to work towards

• Excellent communication skills; articulate, legible and meaningful and able to adjust communication style and content to the audience (Experience/Ability to deal with telephone enquiries from other agencies, clients and related mental health professionals)
• Attention to detail and accuracy
• Active and effective team member, co‑operating to work together and in conjunction with others and willing to help and assist wherever possible and appropriate.
• Adaptable and flexible in approach to working practice
• Ability to use own initiative
• Ability to work under pressure
• Able to develop, establish and maintain positive relationships with others both internal and external to the organisation
• Willingness to undertake further training as required
• Knowledge of mental health services
• Knowledge of hospital administration systems
• Knowledge of medical terminology.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.