Receptionist, Administrative​/Clerical

Birkwood Medical Centre is seeking an experienced, enthusiastic, hardworking and motivated Receptionist for its busy GP Practice. This is a PART TIME post, working 16–18 hours per week, which may increase depending on workloads.

The candidate must be flexible and available to work over 5 days, Monday to Friday, in both morning and evening shifts, and to cover holiday and sickness when required.

• Excellent communication skills, both face-to-face and on the telephone.
• Organised and efficient with administrative tasks.
• Friendly and professional manner at all times.
• Ability to multi-task.
• Recent experience of working in a GP surgery.
• Familiarity with Systm One.

Birkwood Medical Centre is a forward-thinking teaching practice with excellent QOF achievement, serving approximately 9,000 registered patients. We are located in a modern, purpose-built medical centre with excellent facilities for patients and staff.

• Handling patient enquiries and requests courteously and efficiently.
• Efficient record keeping.
• Ensuring reception area/admin room are kept tidy at all times.
• Restoring telephone services to normal daytime use at the start of the day.
• Answering, documenting and forwarding incoming phone calls whilst providing basic information when required.
• Ensuring all post, deliveries, and couriers are dealt with appropriately.
• Receiving and routing patients and visitors on arrival.
• Making new and follow-up appointments and receiving and recording requests for home visits.
• Keeping the waiting area tidy and performing routine checks as required.
• Passing on information about any unresolved or outstanding matters to the next shift.
• Dealing with requests for repeat prescriptions accordingly.
• Printing blood forms as necessary.
• Opportunistic screening for smoking status.
• Performing other clerical and administration duties such as tasks, filing, photocopying, and faxing as appropriate.
• Ensuring the answer phone message is recorded and activated at the end of shift.
• Updating waiting room information and displaying details of any current or upcoming campaigns where appropriate.
• Keeping all areas of the practice tidy and free from obstructions.
• Providing refreshments as required.
• Maintaining confidentiality at all times.
• Any other duties as appropriately requested by the GP, Reception Team Leaders, or Practice Manager.

• Experience with Systm One.
• Experience working in a GP surgery.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check for any previous criminal convictions.

Wage:
In line with national minimum wage.