Hospital Receptionist – Main Desk

The main desk at The Walton Centre NHS Foundation Trust's Fazakerley site, a neurology and neurosurgery hospital, needs a receptionist for patient and visitor enquiries. Work covers in-person and phone enquiries on the Patient Administration System, visitor sign-in, travel expense claims, parking and Blue Badge requests, and OPD appointment recording. The post is 37.5 hours a week, Monday to Friday, 8am to 4pm, with possible cross-cover to the Sid Watkins Main Desk Reception.

Applicants need GCSE-level education, an ECDL or equivalent and accurate data entry experience.

• Greet and direct patients, relatives and visitors at reception
• Sign in non-patient visitors and issue s
• Handle case note and information enquiries in person and by phone on PAS, following confidentiality, Caldicott and data protection rules
• Support OPD Reception with satellite appointment outcomes, clinic reconciliation and DNA recording
• Process patient travel expense claims under Trust procedures
• Process patient Blue Badge and visitor parking requests on the system
• Enter OPD-coded information accurately into patient administration systems
• Update patient demographic details from registration forms
• Review incoming post and direct it to the right departments
• Cover colleagues during sickness and annual leave
• Cross-cover between the Main Desk and Sid Watkins Main Desk Reception when required

• GCSE level education or equivalent
• ECDL certificate or equivalent

• Previous administrative work without direct supervision
• Accurate and timely data entry experience

• Time management skills
• Excellent communication skills
• Working as part of a team and independently
• Methodical, self-directed working
• Excellent organisational skills
• IT literacy

• Delivering accurate, timely work under pressure
• Maintaining confidentiality
• Reliable, committed and punctual
• Professional approach and good working relationships
• Complying with the Trust uniform code
• Meeting the requirements of the post

• NHS medical records experience
• PAS experience