GP Receptionist​/Administrator

A part-time reception and administration post at a small GP practice serving around 6,200 patients, with cover for sickness and holiday absence. The role centres on greeting patients, managing appointments and phone enquiries, registering new patients, and handling correspondence and read coding on the EMIS clinical system. Hours are 22.5 a week over five days, with some lone working and responsibility for opening and closing the building.

Prior medical experience is not essential, as training is given.

• Greet patients and visitors courteously and professionally
• Cover all reception positions as needed
• Manage patient appointments using the surgery's booking system
• Answer telephone calls and direct patients according to their needs
• Register new patients and update patient records
• Process correspondence, messages and admin such as filing, scanning, read coding and post
• Handle patient queries on prescriptions, referrals and test results, passing them to clinical staff where needed
• Maintain confidentiality and comply with data protection rules
• Coordinate patient flow and manage waiting areas to support the clinical team
• Assist with billing and payment processing where applicable
• Cover sickness and holiday absence, with hours that may change at short notice
• Open and close the building, with some lone working

• Experience with appointment booking systems

• Excellent communication and interpersonal skills
• Excellent IT skills
• Strong organisational and multitasking abilities
• Ability to stay calm and professional in busy situations
• Ability to work under pressure and on own initiative
• Understanding of confidentiality and patient care principles

• Flexibility to cover sickness and holiday absence and to change hours at short notice

• Previous experience in a medical setting
• Basic knowledge of medical terminology

• Training provided