Care Navigator - Reception

We are looking for an outgoing and enthusiastic Care
Navigator
to join our Reception and Administration Team
on a full time basis. We are a friendly, busy practice with a great team who strive for excellence in patient care and staff wellbeing.

You main duties will be in the practice reception area, undertaking patient administration, greeting and booking in patients at the front desk and supporting patients and staff at the surgery.

• Management of patient enquiries via telephone and in person
• Taking messages and booking appointments in surgery
• Arranging home visits.
• Administering the waiting room and appropriate systems.
• Makingappointments for in house clinics and attached services.
• Chaperoning when required.
• Liasing with GPs & practice staff
• Carrying out tasks
• Dealing with post & emails

Document and Records Management

• Registration of New patients.
• Scanning and Read Coding of incoming mail on to patient electronic notes.

Management of repeat prescriptions

• Support medicines mngt where required
• Prepareprescription or query
• Forwardto GPs
• Liaise with GPs and Reception/Administrative Team

Maintain clear working areas

Any other administrative tasks as required from time to time by the practice.

This is a busyinner-city practice of 9,900 patients. The practice has 3 Partners, 9 salaried GPs, a Pharmacy team, Nursing team as well as a dynamic Administration team. The Elms is a training practice for GP registrars.

The wider Patient Services Team at the practice is integral in ensuring quality care and experiences for patients when they visit and interact with the practice. Based within reception, this role is a vital first point of contact for patients and requires a friendly and personable disposition. You will be responsible for:

The reception of patients at the front desk, and management of their movements inthe building.

Assisting with calling 999

Ambulances

• Over the telephone andface-to-face enquiries.
• Insurance forms/Housing(Consent Forms)
• Receipt and administration of hospitalresults
• Assisting with complaints and following procedures
• Telephone/Reception
  -includes taking messages and booking surgery appointments, arranging for GP visits
• Receiving messages from hospitals, coroners and other medical centres.
• Taking requests for home visits, printing off encounter forms
• Cancelling and rearranging clinics and appointments.

Administratingthe waiting room and appropriate systems.

• Directing patients around the building
• Monitoring the call dashboard ensuring all phone calls are answered.
• Advising patients to use selfcheck-in system
• Ensure waiting room is cleanand tidy.

Makingappointments for in house clinics and attached services.

• Faxing Referrals, enteringdetails onto patients records.
• Making appointments via telephone

Chaperones when required.

Registration of New patients.

• Checking patient hasidentification.
• Practice information given to patients.
• Making appointment for new patient medical.
• Putting new patients information on system.

Scanning and Read Coding of incoming mail on to patient electronic notes.

• Collect/retrieve practice post
• Distribute post
• Scan on to patient electronic records
• Read code where necessary
• Distribute electronically as necessary to clinicians

Summarising of Medical Records asper practice protocol where required.

Extract patients records and prepares other documents required for consultations.

Retrievemedical records if required by GP.

Orderingof Urine, Faeces samples, and Lab Forms.

Suppprt Medicines Management including reviews and prescriptions.

• Liasing with meds mngt administrator. Taking requests face to face, by telephone and fax where required.
• Postal requests
• Emergency prescriptionsrequests.

Liaise with GPs and Reception/Administrative Team

Informingpatients of their test results.

• Booking patients to see GP forurgent and none urgent appointments
• Telephone patients to collectscripts

Any Other administrative tasks as required from time to time by the practice.

• Handling, signing for and distributing packages.
• Handling samples over counter.
• Responsible for locking and opening of building.
• Train newly appointed membersof staff.
• Handle cash i.e. Privatemedicals, insurance reports/letters
• Chase up referrals i.e. gettingreports faxed over for GPs
• Chasing up hospitalappointments and informing patients.
• Dealing with the chemistregarding prescriptions.
• Liaising with outside agencies.
• Retinopathy, PSS and Babyimmunisations.
• Sorting post out and distributing it to relevant departments.
• Registration Links
• General office duties; filing,faxing and…