Customer Support

Overview

• Providing face-to-face support to customers in branches
• Handling everyday banking tasks
• Helping people through important moments — offering reassurance, guidance and practical support
• Supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking
• Adapting to different customer needs, promoting and supporting digital services
• Helping customers use online and mobile banking independently
• Recognising opportunities to connect customers with the right products and services
• Progressing into other roles across the Group including phone, online, or social media support as you grow

• A minimum of 12 months customer service experience
• A people person – You’ll be honest and genuine, caring about helping people with their finances
• The ability to quickly build relationships to give customers a fantastic experience
• The passion to put yourself in the customers  shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing
• A genuine teammate - collaborating closely with colleagues to ensure your customers  needs are met.