Service & Warranty Associate

Role

Summary:

The Service & Warranty Associate supports customers, installers and partners when a myenergi product requires warranty assessment, replacement, repair, parts, return or an engineer visit.

You will own cases from the first service or warranty contact through to completion. You will gather evidence, check eligibility, arrange the agreed outcome and keep the customer informed throughout the process.

You will work across telephone, email and ticket-based channels using approved Customer Care systems. You will maintain accurate records, follow delegated authority and escalation of complex or disputed cases to the Service & Warranty Lead.

The role requires clear communication, strong organisation, attention to detail and a practical interest in myenergi products and customer service.

With an expanding international presence and ambitious plans for continued global growth, we're shaping the future of smart, flexible homes, leading innovation in solar, EV, and battery technology to create a cleaner, more sustainable future for all.

• Respond to customers, installers and partners through telephone, email, Zendesk and other approved channels.

• Take ownership of allocated service and warranty cases through to resolution.

• Explain the process, required evidence, expected timescales and next steps clearly.

• Provide updates when an action, delivery, appointment or decision is delayed.

• Manage several active cases while maintaining accurate priorities and follow-up dates.

• Confirm agreed actions are complete before closing the case.

• Resolve first-point dissatisfaction where possible and resolve complaints through the correct route.

• Gather the information needed to