Refuge Team Leader

Refuge Team Leader Responsible To:
Support Supervisor, Support Manager, Head of Services Salary: £14ph Days / Times: 37.5 Hrs 9 am to 5 pm Flexibility is needed during a crisis or for staff support when necessary Work Base:
Grimsby Town Centre As this position will include working in the Refuge, we are only accepting applications from women. (Schedule 9, Part 1 of the Equality Act 2010 applies) To oversee a high-quality domestic abuse service ensuring victims and survivors receive an excellent standard of accommodation and support that helps save lives and change lives. Refuge
- Main Duties To support the team in providing an immediate & safe place for women and children who are escaping domestic abuse To oversee decisions about the allocation of accommodation with the team To ensure women and children are welcomed into the Refuge and to ensure Licences, welcome packs and other information are delivered in a supportive and easy-to-understand way To support staff to help women throughout the re-housing process, including applications to register with local housing systems, housing providers/agencies, visits to the properties, etc With support supervisors, to ensure on-call and weekend shifts are covered To oversee warnings and evictions of residents, ensuring they are actioned in line with Womens Aid policies and procedures as well as Housing Law To ensure women living in the Refuge maintain due regard for the other occupants of the building To deal with any disagreements or disputes in a professional and fair manner To discuss concerns about a familys needs with the Support Supervisor, Support Manager and/or Childrens Workers To be responsible for ensuring vital daily communication and support with the teams To encourage and promote service user involvement and ensure staff are promoting this In liaison with the Admin Staff, to oversee the financial systems in the collection and recording of residents charges, rents and the administration of petty cash To ensure that the physical environment of the Refuge is acceptable to the women and that they are safe, clean and offer a high level of comfort To comply with Health & Safety at all times and to ensure safe working practices are adhered to To report and/or organise any maintenance and repair requirements as appropriate Act as a contact point for organisations and individuals wishing to provide activities and information for women and their children To introduce and develop additional activities, educational and/or employment opportunities for residents and their children as required To ensure the safeguarding procedure is adhered to, and refuge children are not exposed to unacceptable risk Support
- Main Duties Provide support to women and children living in the Refuge Oversee referrals for Refuge admissions and prioritise high-risk cases Manage and oversee occupancy levels Ensure support is high-quality, pro-active and outcomes-focused Ensure provisions of support are available and accessible 24 hrs a day Ensure we respond and record immediately to telephone calls, emails and enquiries in person Oversee management of caseloads, ranging from low to high risks and low to high support needs;

ensuring all support is regular, structured and appropriate to the clients individual needs and includes safety, protection, risk management and ongoing support & future plans Ensure support is delivered in a trauma-informed way Ensure participation in MARAC research, updates, actions, feedback and meetings when necessary Establish and practice good working partnerships and multi-agency work with other professionals and outside agencies Take part in accredited IDVA training when available.

(Independent Domestic Violence Advocate) Be responsible for ensuring that relevant reporting data and information are up to date and available when requested Ensure individual case files are up to date and to take part in regular file reviews and spot-checks When requested, to prepare and undertake client reports and/or feedback on their support General Responsibilities To work as a team member under the guidance of the management team To participate in supervisions…