Head of People and Culture

Head of People and Culture Responsible To:
Head of Operations;
Chief Executive Officer Salary: £38,000 (37.5 Hours) Days / Times:
Monday to Friday (Flexible working hours may be needed when necessary) Locations:
Town Centre As this position will include working in our women only spaces (including Refuge), we are only accepting applications from women. (Schedule 9, Part 1 of the Equality Act 2010 applies) Job Purpose These are VERY exciting times of change for us We hope you will be interested in joining us on our journey. Womens Aid has grown tremendously in a very short time, both in size and in the delivery of services.

Our paid staff team is now nearly 70, and this shows no signs of slowing down! We deliver varied and complex services such as refuge, outreach, housing, drop-ins, retail, online trading, childrens support, training, etc. With this number of staff and approximately 140 active volunteers, capacity is stretched across leadership, operations, and income streams. We are developing a realistic management structure that supports this huge growth, strengthens leadership capacity and reduces operational overload.

It ensures clear lines of accountability, protects service quality & compliance, but also enables us to ensure sustainable growth. The Head of HR will help lead and develop the organisations strategy, ensuring that our managers and staff are supported, valued, and empowered to deliver high-quality services to survivors of domestic abuse. This role is pivotal in fostering a trauma-informed, inclusive, and resilient workplace culture, aligned with our values of compassion, integrity, and empowerment.

Key Responsibilities Strategic Leadership Develop and implement a people strategy that supports organisational growth, staff wellbeing, and service excellence Advise the senior leadership team on HR matters, including workforce planning, organisational development, and change management Lead on equality, diversity, and inclusion initiatives across the organisation HR Operations Deliver all HR functions, including recruitment, onboarding, performance management, supervision, appraisals, employee relations, and offboarding, with managers Support managers in official HR meetings ensuring robust procedures are followed.

Support managers with HR meetings, giving advice and guidance to enable them to lead and ensure procedures are followed Develop HR policies and procedures, ensuring they are legally compliant, trauma-informed, and aligned with best practice Complement any external HR support services where applicable Implement new employment legislation and amend policies and procedures accordingly Staff Wellbeing and Development Champion staff wellbeing and mental health, ensuring a supportive and safe working environment Lead on management and implementation of staff development, training, and any progression pathways Support all managers in handling sensitive staff issues with compassion and professionalism Compliance and Risk Management Ensure compliance with employment law, safeguarding standards, and data protection regulations Ensure accurate HR records and reporting systems are maintained Contribute to business continuity planning and workforce resilience General Responsibilities To work as part of the Senior Management Team To work alone and on one's own initiative with due regard to lone working procedures To ensure good time management making use of our Outlook Calendars with all staff To participate in staff training, ensuring mandatory training is up-to-date and refreshed regularly To attend team meetings, external meetings and Trustee meetings as requested To be familiar with all policies of Womens Aid;

to ensure policies are signed off as instructed; to ensure policies are implemented and adhered to at all times To work at all times in accordance with the confidentiality policy of Women's Aid To comply with data protection legislation, ensuring information sharing procedures are adhered to To ensure the highest standard of anti-discriminatory and equal opportunities practices are adhered to and to work in a non-judgmental way, within the guidelines of equal…