Refuge Team Leader Job Grimsby area,England UK,Management

Responsible To: Support Supervisor, Support Manager, Head of Services

Days / Times: 37.5 Hrs 9 am to 5 pm

Flexibility is needed during a crisis or for staff support when necessary

Work Base: Grimsby Town Centre

As this position will include working in the Refuge, we are only accepting applications from women.

(Schedule 9, Part 1 of the Equality Act 2010 applies)

To oversee a high-quality domestic abuse service – ensuring victims and survivors receive an excellent standard of accommodation and support that helps save lives and change lives.

To support the team in providing an immediate & safe place for women and children who are escaping domestic abuse
To oversee decisions about the allocation of accommodation with the team
To ensure women and children are welcomed into the Refuge and to ensure Licences, welcome packs and other information are delivered in a supportive and easy-to-understand way
To support staff to help women throughout the re‑housing process, including applications to register with local housing systems, housing providers/agencies, visits to the properties, etc
With support supervisors, to ensure on‑call and weekend shifts are covered
To oversee warnings and evictions of residents, ensuring they are actioned in line with Women’s Aid policies and procedures as well as Housing Law
To ensure women living in the Refuge maintain due regard for the other occupants of the building
To deal with any disagreements or disputes in a professional and fair manner
To discuss concerns about a family’s needs with the Support Supervisor, Support Manager and/or Children’s Workers
To be responsible for ensuring vital daily communication and support with the teams
To encourage and promote service user involvement and ensure staff are promoting this
In liaison with the Admin Staff, to oversee the financial systems in the collection and recording of residents’ charges, rents and the administration of petty cash
To ensure that the physical environment of the Refuge is acceptable to the women and that they are safe, clean and offer a high level of comfort
To comply with Health & Safety at all times and to ensure safe working practices are adhered to
To report and/or organise any maintenance and repair requirements as appropriate
Act as a contact point for organisations and individuals wishing to provide activities and information for women and their children
To introduce and develop additional activities, educational and/or employment opportunities for residents and their children as required
To ensure the safeguarding procedure is adhered to, and refuge children are not exposed to unacceptable risk

Support - Main Duties

Provide support to women and children living in the Refuge
Oversee referrals for Refuge admissions and prioritise high‑risk cases
Manage and oversee occupancy levels
Ensure support is high‑quality, pro‑active and outcomes‑focused
Ensure provisions of support are available and accessible 24 hrs a day
Ensure we respond and record immediately to telephone calls, emails and enquiries in person
Oversee management of caseloads, ranging from low to high risks and low to high support needs; ensuring all support is regular, structured and appropriate to the client’s individual needs and includes safety, protection, risk management and ongoing support & future plans
Ensure support is delivered in a trauma‑informed way
Ensure participation in MARAC research, updates, actions, feedback and meetings when necessary
Establish and practice good working partnerships and multi‑agency work with other professionals and outside agencies
Take part in accredited IDVA training when available. (Independent Domestic Violence Advocate)
Be responsible for ensuring that relevant reporting data and information are up to date and available when requested
Ensure individual case files are up to date and to take part in regular file reviews and spot‑checks
When requested, to prepare and undertake client reports and/or feedback on their support

General Responsibilities

To work as a team member under the guidance of the management team
To participate in supervisions (with line manager & clinical) and appraisals
To participate in fundraising activities on…