QA Supervisor

New England Seafood - Grimsby, Genesis Way, Grimsby, North East Lincolnshire, United Kingdom

Posted Monday 2 February 2026 at 00:00

Who is New England Seafood International?

New England Seafood International (NESI) was established in 1991 and is an importer and processor of premium fresh and frozen sustainable fish and seafood. NESI employs circa 850 people across three sites in the UK and imports a wide range of wild and farmed fish and shellfish from all around the world. We are part of the Sealaska Corporation, an Alaska Native corporation formed in 1971 and which is owned by 26,000 Tlingit, Haida and Tsimshian shareholders, who are all bloodline descendants of the first settlers to the Americas.

Our vision is to “show people how to enjoy fish every day” and we pride ourselves on our supply chain integrity, sustainable sourcing and high-quality product. Our values run through our business and are Respect, Customer Care, By Learning We Grow, Team Spirit and Integrity.

Title:
Quality Assurance Supervisor

Reports to:
Quality Assurance Manager

Location:
Grimsby

Hours of work: 4 on / 4 off – 6
-6

Structure

Health and Safety

New England Seafood International will work to ensure it fulfils its moral and legal responsibilities and will not compromise on Health & Safety. We have a strong belief and culture that no one should be hurt resulting from our operations. Health & Safety will always be given priority when considering other business activities.

We will ensure that all persons are provided with a safe working environment and have access to suitable welfare facilities including safe access and egress.

We will ensure all our staff are site inducted, provided the necessary levels of H&S training to work safe on site and provided expert training for their role. For people to work safely and on completion of a detailed risk assessment, we will provide suitable and appropriate machinery, equipment, and PPE to fulfil this objective.

Our H&S objectives will always be reviewed frequently and will be communicated openly through the business and will be used to drive continued improvement to our H&S standards and culture. This is achieved by consultation and positive interaction with our employees.

This role is to support the delivery, implementation and management of the quality Assurance agenda whilst being the first point of contact for the Quality Auditors.

Responsibilities:

• Responsible to escalate CCP's, OPRP's, and QCP breaches. Responsible to monitor the performance of CCP's, OPRP's, and QCP (Safety & Quality KPI's). Where required, carry out investigations when CCP’s fail.
• Support the site management team on all validation and verification activities (i.e. CCP, OPRP, QCP).
• Maintain and implement Factory related risk assessment (i.e. Swab, water, FB, etc.). Work collaborative with Compliance Co-ordinator to update Risk assessments and schedules when required.
• Support QA Manager when hosting external audits or visits. Deputise for QA Manager during external audits and visits.
• Maintain departmental KPI’s and address factory performance through positive challenge at daily management meetings. Escalate poor performance to Technical Manager
• Regularly attend taste panel. Ensure samples are available.
• Gather the information required to allow a thorough investigation and root cause analysis to be carried out following the identification of food safety, legality and/or quality issues i.e. product contamination, hygiene issue, process control, audit non-conformances and breach of critical control points and operational prerequisite.
• Ensure the correct documents are issued, implemented, and completed within the site and kept up to date with any amendments being issued in a timely manner.
• Ensure schedules i.e. environmental swabbing and testing, calibration, raw material testing (fish, packaging, and ingredients) are carried out as per stated frequency. Implement corrective actions, as required.
• Support the investigation of any complaints using RCA to prevent a recurrence.
• Escalating to the Technical Manager or designated deputy, any serious…