Quality Supervisor

Quality Technician / Supervisors / Are a Lead (T2 Level) - Job Description s

To manage and own day-to-day quality assurance activities within a designated production area (in a rotation basis). Ensures procedures are followed, audits are completed, and non-conformances are effectively managed. Acts as the link between factory operations and the Area Quality Manager.

• Maintain a strong factory floor presence (minimum 85%) to verify compliance with processes, standards, and CCPs.
• Implement actions agreed by HACCP, TACCP, and Quality Plan Teams within the area.
• Responsible to escalation CCP's, OPRP's, and QCP breaches.
• Responsible to monitor the performance of CCP's, OPRP's, and QCP (Safety & Quality KPI's)
• Collate and report ar. a-specific KPIs, highlighting trends and initiating local improvement actions.
• Escalate poor performance and present improvement plan to Quality Manage r
• Supporting Operation Supervisors to ensure all product exiting the factories daily meet the customers final product specification (including brand, own label, and food service)
• To influence and work closely with, but not manage the Operations team, Engineers and other members of the Technical team.
• Working with other tier two team members drive and enforce food safety culture initiatives
• Coach Production Operatives on the processes and behaviours utilising experts to support this work as required.

• Participation in completing the internal audits against the internal audit schedule.
• Own the Factory internal auditing process, including Risk assessment, schedule, training, completion rate, non-conformance close out.
• Report Findings to Area Managers.
• Conduct CCP audits against the defined schedule ensuring all non-conformances are highlighted to the relevant department head and closed, using RCA to prevent a reoccurrence.
• Conduct ‘in-process’ raw material audits across site to verify the correct use and handling of Raw materials. Generating detailed audit reports and highlighting non-conformances to the relevant production and Technical personnel.
• Confirm Line Start-up checks are completed correctly and any issues are flagged.
• Confirm Hygiene checks and audits are completed correctly and any issues are flagged
• Conducts validation and verification exercises, including report writing and evaluation of results. Actions and escalates adverse results when necessary.

• Investigate local non-conformances, micro failures, and customer complaints within set timeframe using RCA to prevent a recurrence.
• Gather the information required to allow a thorough investigation and root cause analysis to be carried out following the identification of food safety, legality and/or quality issues i.e. product contamination, hygiene issue, process control, audit non-conformances and breach of critical control points and operational prerequisite.
• Ensure corrective actions are implemented in collaboration with the Area Production Manager.
• Manage quarantined materials in their area, making decisions or escalating based on cost/risk. Ensure decision & action is taken on timely manner.
• Support and manage the use of the concession log and manages the downgrade material process.
• Informs T2 and maintains clear communication and KPI performance.

• Regularly attend taste panel.
• Ensure samples are available and schedules are being followed.
• Ensure schedules i.e. environmental swabbing and testing, calibration, raw material testing (fish, packaging and ingredients) are carried out as per stated frequency. Implement corrective actions, as required.
• Investigate any adverse results in a timely manner.
• Conduct shelf-life assessments as required…