Supervisor; Part-Time

Competitive Pay | Monthly Bonus Scheme (10‑20%) | Generous Employee Discount | Annual Jewellery Uniform Allowance | Other Excellent Benefits

You will be required to work the following days:
Mondays, Tuesdays, Wednesdays, Thursdays, Fridays, Saturdays, Sundays

We are looking to cover 24 hours per week, Permanent

The rate of pay will be between £14.53 – £14.53

As a Supervisor you’ll lead retail operations, coach and inspire a high‑performing team to beat targets and deliver a world‑class customer experience. If you’re passionate about people, performance, and creating meaningful moments, we’d love to have you join us!

Oversee the running of the busy sales floor, motivate and coach your team of sales assistants to unlock their full sales potential, and ensure our customers enjoy a personalised, meaningful shopping experience.

Champion our brand values of Dream, Dare, Care, and Deliver and take ownership of daily store operations. You will lead by example, set personal KPIs and sales targets, and work in a fast‑paced, sometimes high‑pressured retail environment.

• Hold daily team briefs, share store KPIs, and motivate the team to beat them
• Drive exceptional service through role‑modelling our selling ceremony and delivering on KPIs
• Perform store walks; understand the importance of commerciality and how this shapes visual merchandising
• Monitor sales performance and take action to support team success
• Handle serious complaints that have been escalated with professionalism and care

• Build the bond between our brand and the customer by answering queries, providing exemplary service and adapting your approach depending on personalities and needs
• Use deep product knowledge and storytelling to create unforgettable experiences and inspire love for Pandora’s sustainability, design, and craftsmanship
• Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up‑selling, UPT, ATV, conversion and productivity

• Act as key holder for the store and ensure the relevant opening/closing procedures are carried out
• Cashing up and reconciling the till systems
• Assist store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required
• Assist with product and POS deliveries; unload and store in correct spaces
• Operate the till system, handle financial transactions including returns and exchanges, and manage escalations from the wider team
• Always be alert on the shop floor and follow company security policies and procedures to keep the team and customers safe

Our supervisors are brand ambassadors. The ideal candidate is a highly capable individual and a passionate team player who confidently supports their team to provide an unforgettable in‑store experience.

Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior sales assistant or current supervisor looking for your next challenge, this could be the opportunity for you.

• Proven experience in driving sales and profitability
• A passion for driving a culture of exemplary customer service
• Strong communication skills to establish and coach a high‑performing team
• The ability to adapt and remain confident in a fast‑paced environment
• A positive, can‑do attitude with contagious enthusiasm for Pandora product and core values
• Drive by KPIs and excitement about hitting and exceeding targets
• A well‑presented appearance with a taste for desirable products and a passion for retail

• Highly competitive hourly pay
• Monthly bonus of 10% if sales targets are achieved (with the potential of 20% if stretch targets are achieved)
• Generous jewellery uniform allowance to express your style and individuality
• Employee discount to treat yourself and loved ones
• ‘Wear box’ access: select jewellery to wear each time you’re working
• Exclusive retail, hospitality, and entertainment discounts via our online benefits platform
• Free support for you and your loved ones through ‘Retail Trust’ for health, wellbeing, financial advice, legal aid and more
• Parties, incentives and gifts throughout the year
• Clear career progression and training opportunities, empowering you to grow and succeed

We are committed to ensuring that all employees and candidates are treated fairly and in a non‑discriminatory way. We welcome applications from all diverse backgrounds and encourage a fair and equal opportunity for all applicants.