Retail Sales Advisor

Retail Sales Advisor

Retail Sales Advisors are the heart of our business, acting as our biggest brand ambassadors. Often the first point of contact for customers visiting our network of showrooms, they are both inspired and empowered to support customers in growing their homes by helping them to choose the perfect pieces of furniture and accessories from our range of products. They achieve this by being commercially minded and adopting a consultative sales approach using their expert knowledge of our product range to deliver an exceptional experience at every appointment.

This commitment to high performance is recognised and rewarded through our generous, industry‑leading uncapped commission scheme.

Core Responsibilities:

• Provide all customers with an exceptional customer experience by sharing expert knowledge of our extensive product ranges and services.
• Follow the Retail Sales Model to make recommendations based on customer needs, supporting the right purchasing decisions.
• Contribute to improving our customer satisfaction scores, including NPS and Trust Pilot ratings, increasing customer loyalty and brand perception.
• Consistently achieve personal sales and performance KPIs and targets, while supporting the overall showroom team to achieve outstanding results.
• Adopt a one‑team approach by working closely with the Store Manager and Assistant Manager to create an inclusive culture aligned with our purpose, values and expected behaviours.
• Collaborate with other business areas to create and maintain a compliant, up‑to‑date retail environment with the Visual Merchandising and Facilities & Maintenance Teams.
• Positively engage with Partnering 4 Performance, enabling the shaping of personal objectives and robust development plans that support both individual and business growth.
• Deliver business, divisional, and showroom ways of working, adhering to all processes, policies and procedures.
• Remain up‑to‑date and commercially aware of internal and external factors that may impact business trade and customer experience.
• Utilise all training materials and business communications to keep own knowledge of our products and services up to date, enhancing personal and business sales performance.
• Use systems to process customer information compliantly, efficiently and correctly in accordance with all procedures and policies.
• Encourage and deliver a seamless omnichannel customer journey by recommending digital resources and marketing tools to help customers make informed purchase decisions.

• Extensive experience working in customer‑facing environments, demonstrating in‑depth knowledge of retail sales and delivering an exceptional customer journey, ideally within furniture or similar consultative sales environments.
• Knowledge of using sales models and following sales processes, enabling personal targets to be achieved.
• Highly skilled at questioning and listening techniques, adopting a persuasive communication style with the ability to influence, generate, and build positive relationships.
• Demonstrable experience of working within successful high‑performing teams.
• Experience consistently achieving stretch personal and team goals and KPIs.
• Understand the link between customer experience and key metrics such as NPS, Trust Pilot, repeat business and new sales opportunities.
• Up‑to‑date knowledge and awareness of the furniture industry, its products and services, and an understanding of our USPs and competitors.
• Understanding of the regulatory frameworks associated with this sector and role, with experience delivering set policies and procedures.
• Knowledge and awareness of purchasing motivations and internal and external factors that influence purchasing decisions.

Our Retail Sales Advisors work towards a store target, offering uncapped commission rates of up to 4% on all sales.

This is a full‑time role working 40 hours per week, 5 out of 7 days, with one weekend off every six.

• Exclusive Employee Discounts:
  Enjoy unbeatable savings on all products after completing your probation period.
• Generous Holiday Allowance: 20 days of holiday each year, excluding Bank Holidays.
• Birthday Off:
  Take…