Advice Officer

Are you passionate about supporting people at risk of homelessness and helping them find the right way forward?

As a Housing Advice Officer, you will provide a high‑quality first point of contact triage and advice service for people who are homeless or threatened with homelessness. You will deal with customers face‑to‑face, by telephone and by email, offering timely, accurate and supportive housing advice. The role is key in ensuring people receive the right information, intervention and support at the earliest opportunity.

You will carry out initial assessments for customers approaching the service for housing and homelessness advice, making appropriate inquiries to understand their housing and support needs. Using relevant legislation, statutory guidance and local policy, you will determine whether individuals may be owed a Prevention or Relief Duty under Part 7 of the Housing Act 1996, making same‑day statutory decisions where appropriate.

You will provide comprehensive housing advice regardless of whether a statutory duty is owed, ensure customers receive written advice, and proactively work with internal teams and partner organisations to prevent or relieve homelessness wherever possible. Accurate case recording and data entry will also form a core part of the role.

We are looking for someone with a strong working knowledge of homelessness and housing legislation and experience of conducting service‑user assessments and interviews. You will have excellent communication and interpersonal skills, be able to work confidently with people in challenging circumstances, and demonstrate strong organisational, problem‑solving and decision‑making abilities.

Experience of working with homeless people or vulnerable adults, along with the ability to work both independently and as part of a team, will help you succeed in this role.

Joining our team as a Housing Advice Officer means playing a vital role in supporting people at one of the most challenging points in their lives. You’ll have the opportunity to make a real and lasting difference by helping individuals and families understand their housing rights, access the right support, and prevent or resolve homelessness wherever possible. This is a varied and rewarding role where no two days are the same, offering meaningful frontline work, strong collaboration with colleagues and partner organisations, and the chance to apply your knowledge and skills to achieve positive outcomes for our communities.

For more information please contact Emma Robinson via

• Closing date – 15th February
• Interviews – W/C 23rd February

We reserve the right to close our adverts early if we have received a significant volume of suitable applications.

As part of your Reward

NEL package, you will have a generous leave entitlement (including bank holidays) and enrolment into a local government pension. You will also have access to our exclusive Reward

NEL platform, which includes a variety of salary sacrifice schemes, discounts at local coffee shops and bars, direct access to our in‑house wellbeing support, free and discounted local car parking and instant access to new savings at major retailers, entertainment and hotels. NELC staff can also benefit from flexible working, excellent training and development opportunities, and a fostering friendly scheme.

If you need any help applying for this position, please contact Wendy Trask on (text or call). Wendy can support with digital access as well as offering advice and guidance about completing the different sections of the application form.

We regularly review data to ensure our recruitment processes are fair, transparent and promote equal opportunities for all. We also have an in‑house Equalities Champions Group that works to promote and embed inclusivity in the workplace, helping us identify areas where we can take positive action, and make the organisation a safe space for colleagues to feel connected.