Operations Executive

Operations Executive

Company:
Inchcape Shipping Services.

Location:

Grimsby, UK (On‑site).

Contract:

Permanent.

Role

Summary:

Responsible for overseeing and coordinating principal vessel appointments routed through the Service Centre, ensuring delivery to clients and meeting Inchcape Shipping Services’ standards.

• Become a fully trained Operations Assistant within 12 months, meeting key accountabilities.
• Comply with Standard Operating Procedures (SOP) for service delivery.
• Utilize the ‘Optic’ IT system and ensure stakeholders do so.
• Perform daily operational tasks to support service delivery aligned with SOP and departmental strategy.
• Monitor Group Email for service‑delivery communications.
• Coordinate vessel calls with local agents and stakeholders to optimise port calls, avoiding delays and extra costs.
• Monitor local agency performance and enforce service‑delivery standards.
• Build stakeholder relationships.
• Track KPI and cost‑saving metrics and record data.
• Ensure compliance with principal requests, procedures, policies, and contractual requirements.
• Work on call (Duty – AOH) on a rota basis.
• Carry out any other duties as assigned by line manager.
• Maintain 100% compliance with ISS Ethics Policy, UK legal requirements, and the ISS HSSE Management System.
• Report all accidents, incidents and near‑misses.
• Act within area of accountability to support HSSE for job holder and others affected by work activities.

• Experience or knowledge in shipping, transportation or logistics.
• Knowledge or experience in maritime operations.
• Customer‑service orientation.
• Ability to work independently or as part of a team with initiative.
• Strong verbal and written communication skills.
• Good time‑management skills.
• General administration – PC literacy, including Word, Excel, Outlook.
• Minimum A‑level or higher (desirable).
• ICS Shipping qualification (desirable).
• Eligibility to work in the UK.

• A career‑growth environment with support to achieve goals.
• Competitive salary.
• Work with talented, committed, and supportive teammates.
• Valued award celebration events.

A diverse range of benefits tailored to your location.

We adopt a global perspective, value people, and pursue progress.

Inchcape is an Equal Opportunities Employer. Equality, diversity and inclusion are central to our work.

Appointment is subject to satisfactory references and proof of right to work.

Inchcape will not accept unsolicited or speculative resumes from recruitment agencies.