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Technology Services Desk Manager
Job in
Grinnell, Poweshiek County, Iowa, 50177, USA
Listed on 2026-01-01
Listing for:
Grinnell College
Full Time
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Overview
Technology Services Desk Manager at Grinnell College. Reports to the Director of Service Management. Supervises Tier 1 and 2 deskside support; provides technical guidance to managers, department heads, administration offices, staff and students. Ensures tasks are completed on time and issues are escalated as needed.
Key Responsibilities- Manage the day-to-day activities of the Technology Service Desk Specialist team
- Recruit, hire, manage and mentor full-time staff and student employees
- Work with the lifecycle upgrades of campus computers, ordering and deployment
- Maintenance of ITS requests including receiving, documenting, prioritizing, actively resolving or escalating
- Provide support to college constituents for campus computers, audio-visual hardware, operating systems, applications via remote access tools, phone, e-mail and in-person visits
- Mid-Senior level
- Full-time
- Information Technology
- Higher Education
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