Dutch-speaking Customer Service Agent - Alicante, Spain

Dreaming of a fresh start by the Mediterranean?

Imagine finishing work and spending your evenings by the beach, enjoying tapas with friends, or exploring one of Spain’s most vibrant coastal cities. If you’re looking for an opportunity to gain valuable international work experience while enjoying an incredible lifestyle, this could be exactly what you’ve been searching for.

At Next Job Abroad, we’re recruiting on behalf of one of our international clients for Dutch-speaking Customer Support Advisors to join their growing team in Alicante.

Whether you’re looking for your first experience abroad or your next international career move, this role offers the perfect combination of professional development and Mediterranean living.

Alicante has become one of Spain’s most popular destinations for international professionals, and it’s easy to understand why.

• Over 300 days of sunshine each year
• Beautiful beaches just minutes from the city centre
• Affordable Mediterranean lifestyle
• International airport with excellent connections across Europe
• A welcoming international community where it’s easy to meet new people

From weekend trips along the Costa Blanca to outdoor cafés, beach walks and year-round sunshine, Alicante offers an excellent work-life balance that’s difficult to find elsewhere.

As a Dutch-speaking Customer Support Advisor, you’ll help customers with questions related to mobile services, internet and home products.

You’ll provide friendly, solution-focused support while ensuring every customer receives an excellent experience. You’ll also identify opportunities to recommend products or services that genuinely suit the customer’s needs.

Your responsibilities will include:

• Providing customer support via phone
• Assisting customers with mobile, internet and TV-related enquiries
• Troubleshooting and resolving customer issues
• Delivering a high level of customer satisfaction
• Identifying relevant cross-selling and upselling opportunities
• Working closely with colleagues in an international environment

• Native-level Dutch (C2)
• Good English communication skills (minimum B1)
• Excellent communication and customer service skills
• Commercial mindset and confidence speaking with customers
• Comfortable using computers and learning new systems
• Positive attitude and solution-oriented approach
• EU passport or the legal right to live and work in Spain

• Competitive fixed monthly salary
• Performance-based bonus opportunities
• Permanent contract
• Flexible full-time contract options
• Paid training before you start
• Hybrid working possibilities after the onboarding period, based on performance
• Career development opportunities within an international company
• Relocation support for eligible candidates
• HR assistance with practical administration when moving to Spain
• An international workplace with colleagues from across Europe