Customer Service Agent (Spanish

Who are we?

For airports, for partners, for people. We are CAVU. Founded by MAG (Manchester Airports Group) and backed by over 80 years of aviation expertise, we’re striving to revolutionize airport travel, creating value for passengers and the businesses that serve them.

Why CAVU?

Our name is taken from the aviation, meteorology term,‘Ceiling And Visibility Unlimited’ (CAVU), which designates the perfect flying condition, where the ceiling is more than 10,000ft and the visibility is more than ten miles.

More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.

The team

Our Customer Service team is responsible for keeping our ever-growing Global customer base happy! You are their first point of contact. We ensure that all customers can park their cars safely at hundreds of sites owned and operated by our Global parking partners. This team is full of people that are passionate about helping others and are always happy to go the extra mile to find the best solutions for customers.

We provide advice on the best choices, taking into account the customer's wishes and the services offers. You provide information by phone, email, live chat, and social media via our ticketing system Zendesk.

This is currently a team of 20+ individual agents, 1 Team Lead, 1 Customer Success Specialist, a Workforce Planner, and 2 Quality Support Agents, all under the guidance of our Customer Service Manager.

What you’ll do

• Guide customers throughout the customer journey in a timely and empathic manner.

• Offering customers the ultimate parking experience as a hassle-free start to their trip.

• Participate in online correspondence with both customers and parking partners regarding their experience and feedback.

• You love and own all things customer satisfaction and are a natural problem solver.

• You handle customer payments in partnership with the Finance department.

• You act as a go-between for our parking partners and customers.

• Work alongside other CAVU colleagues from our Groningen HQ and remotely,

What you’ll bring

• Fluent spoken and written language skills in both Spanish and English.

• Experience in international customer service is advantageous.

• Flexible working attitude.

• Flexibility to work during evenings and weekends.

• Willing to learn and work in a professional yet dynamic international environment.

What we offer

• Weekly working hours: 32 hours per week.

• Contract:
  
  temporary - 7 months, with the possibility for extension.

• Flexible working:
  We understand that people’s circumstances vary and allow you to decide where you work from. We can support on-site and hybrid work arrangements for this vacancy.

• Ownership:
  Take ownership of your work and have the opportunity to drive lasting change within Parkos.

• Growth:
  We provide the autonomy and personal development support for you to move quickly

• Transparency:
  We talk about our plans, allow everyone a voice, work together towards common objectives, and share our successes together as a team.

• Fast-pace:
  We love to experiment and try new things quickly. An error is only a mistake when you fail to correct it and we want to reach our destination as swiftly and smoothly as possible!

The recruitment proces:

• Screening on your application.

• 1st interview with our Quality Support Agent(s) (1hour)

• 2nd interview with team members (Spanish Customer Service Agents) (1 hour)

• 3rd interview with the Team Lead and Customer Service Manager (30 minutes)

At CAVU, we are fully committed to maintaining a diverse and inclusive workplace, free from discrimination based on race, color, religion, gender identity, sexual orientation, age, disability, or any other protected characteristic. We foster an environment where all employees are valued, respected, and empowered, complying with all applicable laws to ensure fairness and equity. Embracing diversity enhances our company culture and strengthens our ability to serve our customers, and we continuously strive to promote equal opportunities through collaboration, support, and ongoing improvement.