Customer Support

We offer a unique and highly relevant part-time job for a student in Business Administration, Commercial Economics, or Healthcare Management with an interest in healthcare innovation. Reconcept is a Groningen-based health IT company that develops various apps for healthcare professionals.

• At Reconcept, we’ve built a cutting-edge SaaS platform for medical education. We support a revolutionary way of learning where clinical experiences are directly transformed into learning outcomes.
• By helping healthcare institutions train staff faster and more effectively, we are tackling a global crisis: the growing shortage of healthcare professionals.
• With nearly all Dutch hospitals already on board, we are now rapidly expanding internationally. We currently serve over 100 organizations and 50,000+ users—and we’re just getting started.

To serve our users as effectively as possible, we are looking for a student who, as a part-time team member, will be responsible for handling support requests, among other tasks. You will help users find their way around the application. In addition, you will propose internal improvements to the platform based on the questions and feedback you receive.

You will work weekday shifts of 3 hours as part of our team, interacting directly with doctors and nurses in training and their supervisors. Alongside these responsibilities, there are also opportunities to contribute ideas from your field of study to our products and strategy — for example, by assisting with market research.

You have:

• An interest in (healthcare) innovation and/or (medical) education
• Digital skills or a willingness to develop them
• A strong sense of responsibility
• Good self-organizational skills
• An eye for improvements and the confidence to share your ideas
• Excellent command of the Dutch language

• A motivating work environment in a fast-growing SaaS company
• The opportunity to work on a large-scale application with 35,000+ users
• A highly flexible part-time job of at least 2 × 3 hours per week
• The option to work additional hours during quieter periods in your studies
• A great opportunity to grow into your first full-time job
• An hourly wage of €14.50
• The legendary Reconcept sweater
• A pleasant office in Groningen with free lunch and a place to study